Customer Services - Sales support (Start ASAP)

HTU; Gisborne; On-site; NZD 60,000 - 80,000; Full time

Benefits offered by this job

KiwiSaver

Job summary

Pultron Composites designs and manufactures advanced composite materials from Gisborne, New Zealand. This on-site role supports customers worldwide, handling quotes, orders, and documentation while collaborating with sales, production, and logistics teams.

You'll grow through real interactions, learn global operations, and contribute ideas to improve service. A baseline for communication, organisation, and curiosity about AI tools will help you succeed.

Qualifications

• A genuine team player who collaborates and contributes to a positive workplace culture.
• Adaptable and comfortable managing changing priorities.
• Confident working with numbers, spreadsheets, quotes, and formulas.
• Highly organised with the ability to manage multiple tasks and deadlines.
• Clear, professional email communication skills.
• Curious about using AI tools to work smarter and improve processes.
• Interested in developing a career in customer service, sales support, business operations, or manufacturing.
• Experience in customer service is beneficial.
• Exposure to manufacturing or B2B environments is beneficial.
• Experience using CRM systems is beneficial.

Responsibilities

• Act as the first point of contact for customers around the world, primarily through email and phone.
• Respond to customer enquiries, provide updates, and ensure customers receive a positive experience.
• Support sales representatives with preparing quotes, processing orders, and managing documentation.
• Maintain accurate customer information within the CRM system.
• Work with production and logistics teams to ensure customer commitments are delivered.
• Use AI tools to improve efficiency, including drafting customer communications, managing inbox priorities, and identifying trends in customer requests.
• Identify opportunities to improve customer service processes and contribute ideas for better ways of working.

Job description

Pultron Composites | Gisborne, New Zealand | Full-time, On-site

Pultron Composites designs and manufactures advanced composite materials used in sea walls, bridges, marinas, mines, and infrastructure projects around the world. While composites are our speciality, we work across a wide range of industries and export around 90% of what we manufacture from New Zealand.

Our customers are global, meaning most interactions happen through email and phone rather than face-to-face. This creates an opportunity to develop genuine customer service and business skills while supporting customers, sales teams, and internal operations across different markets and time zones.

This is a great opportunity for someone starting their career. This is not a typical entry-level role where you simply complete administrative tasks — you’ll be trusted with real customer interactions, supporting quotes and orders, and learning how a global manufacturing business operates.

Whether you’re a recent graduate in marketing, communications, business, or another discipline, or someone with strong organisational skills, excellent written communication, and a willingness to learn, this role provides a strong foundation to build your career.

Why Gisborne?

Gisborne offers the chance to build your career while enjoying a balanced lifestyle.

• Beaches just minutes from the workplace.
• A more affordable cost of living compared with larger cities.
• A supportive environment where your work has a visible impact.
• The opportunity to be part of a growing global business with operations and interests in Saudi Arabia, the USA, and Australia.

You’ll have the benefits of working for an international company while being part of a close-knit team where your contribution is recognised.

What You'll Actually Do

• Act as the first point of contact for customers around the world, primarily through email and phone.
• Respond to customer enquiries, provide updates, and ensure customers receive a positive experience.
• Support sales representatives with preparing quotes, processing orders, and managing documentation.
• Maintain accurate customer information within the CRM system.
• Work with production and logistics teams to ensure customer commitments are delivered.
• Use AI tools to improve efficiency, including drafting customer communications, managing inbox priorities, and identifying trends in customer requests.
• Identify opportunities to improve customer service processes and contribute ideas for better ways of working.

What We're Looking For

We’re looking for someone who is:

• A genuine team player who enjoys collaborating and contributing to a positive workplace culture.
• Adaptable and comfortable managing changing priorities.
• Confident working with numbers, spreadsheets, quotes, and formulas.
• Highly organised with the ability to manage multiple tasks and deadlines.
• Comfortable speaking with customers and handling different types of conversations.
• A strong written communicator who can create clear, professional, and friendly emails.
• Curious about using AI tools to work smarter and improve processes.
• Interested in developing a career in customer service, sales support, business operations, or manufacturing.

Experience That Will Help (But Isn’t Required)

The following experience would be beneficial but is not essential:

• Customer service experience.
• Exposure to manufacturing or B2B environments.
• Experience using CRM systems.
• Administrative or sales support experience.

We value attitude, curiosity, and willingness to learn just as much as previous experience.

How We Work

Trust, One Team, and Innovation are central to how we operate. We set high standards because we believe in helping people achieve their best, while providing the support and guidance needed to succeed.

If you bring honesty, curiosity, a willingness to learn, and a commitment to doing great work, you’ll have the opportunity to grow with us.

Ready to Make Gisborne Your Next Chapter?

Starting Salary: $67,000 + KiwiSaver