Glass Technical Services Specialist

Visy Group; Auckland; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Sustainability initiatives

Opportunities for further training

Additional annual leave purchase option

Job summary

Visy Group in Auckland is seeking a Technical Services Representative to support customers by resolving enquiries and product issues. This permanent full-time role involves managing customer orders and collaborating with sales and logistics for seamless service delivery.

The ideal candidate will have 2-3 years of experience in customer service within a manufacturing environment, a strong technical aptitude, and excellent communication skills. A supportive team environment and opportunities for career growth are offered.

Qualifications

• 2–3 years’ experience in customer service or technical support.
• Strong technical aptitude for troubleshooting glass products.
• Excellent verbal and written communication skills.

Responsibilities

• Be the first point of contact for customers, resolving enquiries.
• Manage customer orders, ensuring accuracy and timely processing.
• Provide troubleshooting support for glass products.

Skills

Customer service

Technical support

Problem-solving

Communication skills

Attention to detail

Tools

CRM systems

SAP

Microsoft Office

Job description

Visy Group in Auckland is seeking a Technical Services Representative to support customers by resolving enquiries and product issues. This permanent full-time role involves managing customer orders and collaborating with sales and logistics for seamless service delivery.

The ideal candidate will have 2-3 years of experience in customer service within a manufacturing environment, a strong technical aptitude, and excellent communication skills. A supportive team environment and opportunities for career growth are offered.