Technical Services Representative

Visy Group; Auckland; On-site; NZD 65,000 - 85,000; Full time

Benefits offered by this job

Sustainability initiatives

Opportunities for further training

Additional annual leave purchase option

Job summary

Visy Group in Auckland is seeking a Technical Services Representative to support customers by resolving enquiries and product issues. This permanent full-time role involves managing customer orders and collaborating with sales and logistics for seamless service delivery.

The ideal candidate will have 2-3 years of experience in customer service within a manufacturing environment, a strong technical aptitude, and excellent communication skills. A supportive team environment and opportunities for career growth are offered.

Qualifications

• 2–3 years’ experience in customer service or technical support.
• Strong technical aptitude for troubleshooting glass products.
• Excellent verbal and written communication skills.

Responsibilities

• Be the first point of contact for customers, resolving enquiries.
• Manage customer orders, ensuring accuracy and timely processing.
• Provide troubleshooting support for glass products.

Skills

Customer service

Technical support

Problem-solving

Communication skills

Attention to detail

Tools

CRM systems

SAP

Microsoft Office

Job description

Technical Services Representative

• Be the expert for customers, resolving complex glass enquiries
• Take ownership of the full journey – from initial enquiry through to final delivery
• Dynamic, permanent full-time role in a hands-on onsite environment

Role Details

You’ll be the go‑to support for customers, handling enquiries, resolving product issues, and providing clear technical advice. Working closely with sales, quality, and operations teams, you’ll ensure a seamless experience and deliver timely, effective solutions.

What you’ll do

• Act as the first point of contact for customers, handling enquiries, resolving issues, and providing clear technical support
• Manage customer orders end-to-end, ensuring accuracy, timely processing, and proactive communication on status and delivery
• Provide product advice and troubleshooting support, helping customers select and use products effectively
• Coordinate with sales, production, and logistics teams to ensure smooth order fulfilment and issue resolution
• Take ownership of customer issues, investigating and driving solutions through to completion
• Build strong customer relationships through responsive service, follow‑ups, and ongoing support

What you’ll bring

• 2–3 years’ experience in customer service or technical support within a manufacturing/industrial environment
• Strong technical aptitude with the ability to troubleshoot glass product‑related issues
• Proficiency in CRM, SAP, and order management systems, plus Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills, with the ability to engage customers at all levels
• Strong problem‑solving and conflict‑resolution skills, with a focus on customer outcomes
• High attention to detail with the ability to manage multiple enquiries under pressure

What you’ll love when you join us

Sustainability: Contribute to sustainability initiatives that make a difference.

Supportive Environment: Be part of a team that values safety, respect, and collaboration.

Career Growth: Opportunities for further training and career advancement within the company.

Lifestyle balance: Opportunity to purchase additional annual leave.

You will be required to meet Visy’s employment criteria, which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.