Technical Services Representative

CGR Services; Auckland; On-site; NZD 55,000 - 75,000; Full time

Job summary

Visy in Auckland is seeking a Technical Services Representative to be the go-to expert for customers, resolving complex glass enquiries and guiding orders from enquiry to delivery.

You’ll work closely with sales, quality, and operations teams in a hands-on onsite environment, providing clear technical advice, managing end-to-end orders, and delivering timely, effective solutions to ensure a seamless customer experience.

Qualifications

• 2-3 years’ experience in customer service or technical support within a manufacturing/industrial environment.
• Strong technical aptitude with the ability to troubleshoot glass product-related issues.
• Proficiency in CRM, SAP, and order management systems, plus Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills, with the ability to engage customers at all levels.
• Strong problem-solving and conflict-resolution skills, with a focus on customer outcomes.
• High attention to detail with the ability to manage multiple enquiries under pressure.

Responsibilities

• Act as the first point of contact for customers, handling enquiries, resolving issues, and providing clear technical support
• Manage customer orders end-to-end, ensuring accuracy, timely processing, and proactive communication on status and delivery

Skills

Customer service experience

Technical aptitude

Communication skills

Problem-solving

Tools

CRM

SAP

Order management systems

Microsoft Office

Job description

Technical Services Representative

• Be the expert for customers, resolving complex glass enquiries
• Take ownership of the full journey - from initial enquiry through to final delivery
• Dynamic, permanent full-time role in a hands-on onsite environment

Role Details:

You’ll be the go-to support for customers, handling enquiries, resolving product issues, and providing clear technical advice. Working closely with sales, quality, and operations teams, you’ll ensure a seamless experience and deliver timely, effective solutions.

What you’ll do

• Act as the first point of contact for customers, handling enquiries, resolving issues, and providing clear technical support
• Manage customer orders end-to-end, ensuring accuracy, timely processing, and proactive communication on status and delivery

What you’ll Bring:

• 2-3 years’ experience in customer service or technical support within a manufacturing/industrial environment
• Strong technical aptitude with the ability to troubleshoot glass product-related issues
• Proficiency in CRM, SAP, and order management systems, plus Microsoft Office (Word, Excel, Outlook)
• Excellent verbal and written communication skills, with the ability to engage customers at all levels
• Strong problem-solving and conflict-resolution skills, with a focus on customer outcomes
• High attention to detail with the ability to manage multiple enquiries under pressure

What you’ll love when you join us:

Sustainability:

Contribute to sustainability initiatives that make a difference.

Supportive Environment:

Be part of a team that values safety, respect, and collaboration.

Career Growth:

Opportunities for further training and career advancement within the company

Lifestyle balance

Opportunity to purchase additional annual leave

About Visy

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations - predominately in Australia and New Zealand.

We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

You will be required to meet Visy’s employment criteria, which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.