Technical Services Representative

Visy; Auckland; On-site; NZD 60,000 - 75,000; Full time

Benefits offered by this job

Sustainability initiatives

Opportunities for further training

Opportunity for additional annual leave

Job summary

Visy is seeking a dedicated customer support professional in Auckland to handle complex enquiries related to glass products. The role includes managing orders and ensuring a seamless experience for customers by coordinating with various teams.

With a focus on sustainability, Visy offers a supportive environment promoting career growth and work-life balance. Ideal candidates will have experience in customer service or technical support and strong problem-solving skills.

Qualifications

• 2–3 years’ experience in customer service or technical support within a manufacturing/industrial environment.
• Strong technical aptitude to troubleshoot glass product-related issues.
• Excellent verbal and written communication skills.

Responsibilities

• Act as first point of contact for customers, providing technical support and resolving issues.
• Manage customer orders end-to-end, ensuring accuracy and timely processing.
• Coordinate with sales and logistics teams for order fulfilment.

Skills

Customer service experience

Technical support experience

Strong problem-solving skills

Excellent communication skills

Tools

CRM systems

SAP

Microsoft Office

Job description

Overview

• Be the expert for customers, resolving complex glass enquiries
• Take ownership of the full journey – from initial enquiry through to final delivery
• Dynamic, permanent full‑time role in a hands‑on onsite environment

Role Details

You'll be the go‑to support for customers, handling enquiries, resolving product issues, and providing clear technical advice. Working closely with sales, quality, and operations teams, you’ll ensure a seamless experience and deliver timely, effective solutions.

What You’ll Do

• Act as the first point of contact for customers, handling enquiries, resolving issues, and providing clear technical support.
• Manage customer orders end‑to‑end, ensuring accuracy, timely processing, and proactive communication on status and delivery.
• Provide product advice and troubleshooting support, helping customers select and use products effectively.
• Coordinate with sales, production, and logistics teams to ensure smooth order fulfilment and issue resolution.
• Take ownership of customer issues, investigating and driving solutions through to completion.
• Build strong customer relationships through responsive service, follow‑ups, and ongoing support.

What You’ll Bring

• 2–3 years’ experience in customer service or technical support within a manufacturing/industrial environment.
• Strong technical aptitude with the ability to troubleshoot glass product‑related issues.
• Proficiency in CRM, SAP, and order management systems, plus Microsoft Office (Word, Excel, Outlook).
• Excellent verbal and written communication skills, with the ability to engage customers at all levels.
• Strong problem‑solving and conflict‑resolution skills, with a focus on customer outcomes.
• High attention to detail with the ability to manage multiple enquiries under pressure.

What You’ll Love When You Join Us

• Sustainability: Contribute to sustainability initiatives that make a difference.
• Supportive Environment: Be part of a team that values safety, respect, and collaboration.
• Career Growth: Opportunities for further training and career advancement within the company.
• Lifestyle balance: Opportunity to purchase additional annual leave.

About Visy

Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand. We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.

Ready to make a difference? Apply now and be a key player in shaping our future!

You will be required to meet Visy’s employment criteria, which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.