Frontline Support Coordinator (12-Month Contract)

Hearts & Minds; Auckland; On-site; NZD 47,000 - 50,000; Part time

Job summary

Hearts & Minds NZ is seeking a Support Coordinator-Administrator to be the frontline contact for clients navigating mental health and wellbeing services, bringing warmth and strong organisational skills from day one.

This on-site role in Rosedale, Auckland handles bookings, invoicing, triage, data entry in Zoho CRM and Cliniko, and links clients with health and community services while supporting our Wellbeing & Resilience Programme.

Qualifications

• Experience in mental health, social services, or community work is an advantage.
• Excellent administration and organisational skills to keep tasks running smoothly.
• Strong communication skills with diverse people.
• Proficiency with CRM systems, Microsoft Office, and digital tools.

Responsibilities

• Frontline client engagement (in-person, phone, email).
• Managing counselling bookings, waitlists, invoicing and payment records.
• Triage and screening of new clients entering the Wellbeing Programme.
• Accurate client data management in Zoho CRM and Cliniko.
• Connecting clients and whānau with health and community services.
• Supporting coordination of the Wellbeing & Resilience Programme.
• Providing support for events.

Skills

Frontline client engagement

CRM systems

Microsoft Office

Communication skills

Attention to detail

Organisational skills

Cultural competence

Te Tiriti o Waitangi

Tools

Zoho CRM

Cliniko

Job description

Hearts & Minds NZ is seeking a Support Coordinator-Administrator to be the frontline contact for clients navigating mental health and wellbeing services, bringing warmth and strong organisational skills from day one.

This on-site role in Rosedale, Auckland handles bookings, invoicing, triage, data entry in Zoho CRM and Cliniko, and links clients with health and community services while supporting our Wellbeing & Resilience Programme.