Frontline Station Support Officer

Police; Kaitaia; Hybrid; NZD 48,000 - 60,000; Full time

Job summary

New Zealand Police in Northland seeks a Frontline Station Support Officer based at Kaitaia Police Station to deliver exemplary customer service at the front counter. You will welcome customers, handle enquiries, perform data entry, use Police systems and support file management with attention to detail and a proactive, team‑oriented approach.

This permanent full-time role requires empathy, professionalism and the ability to remain calm under pressure, with strong communication and organisational

Qualifications

• Excellent customer service skills.
• Excellent attention to detail.
• Excellent verbal and written communication.
• Strong organisational skills.
• Ability to multitask.
• Proficiency with Microsoft Office.

Responsibilities

• Dealing with challenging circumstances in a customer services environment.
• Managing challenging situations involving members of the public in a professional, respectful and empathetic manner.
• Recording of complaints from members of the public, answering general enquiries and performing reception duties such as managing contractors and visitor access.
• Strong organisational skills with the ability to multitask.
• Excellent verbal and written communication skills.

Skills

Customer service

Attention to detail

Data entry

Microsoft Office

Verbal and written communication

Organisational skills

Multitask

Tools

Police systems

Job description

Requisition ID6055936-Posted22/09/2026-Northland-Permanent FT

Stand at the stern of the canoe and feel the spray of the future biting at your face

Mō te ţōunga | About the role

The role of Frontline Station Support Officer is to provide customer service for our front counter based at the Kaitaia Police Station.

Every day you will be dealing with challenging situations which will need to be approached with professionalism, respect, empathy and in a positive manner.

You will be welcoming customers into the station and ensuring their enquiries are understood and handled appropriately.

The role requires someone with excellent customer service skills. The successful candidate will have excellent attention to detail with a can-do attitude.

The role of Frontline Station Support Officer provides operational and administrational support to Police which includes but is not limited to, front counter customer service, data entry, use of Police systems and file management.

Key Accountabilities

• Dealing with challenging circumstances in a customer services environment.


• Managing challenging situations involving members of the public in a professional, respectful and empathetic manner.


• Recording of complaints from members of the public, answering general enquiries and performing reception duties such as managing contractors and visitor access.


• Strong organisational skills with the ability to multitask.


• Excellent verbal and written communication skills.


• Excellent keyboard and computer skills, with sound knowledge of the Microsoft Office suite.

He aha taau e kawe mai | What you’ll bring

Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours,your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

• A sound knowledge of computer applications, in particular Microsoft suites.


• Outstanding customer service skills and the ability to work hard in a team environment.


• Prioritise workflow


• Manage time effectively to complete multiple files and meet deadlines.


• Professionalism – taking pride in representing Police and making a difference in the communities we serve.


• Supportive of one another – Supporting our colleagues across every function and level of Police.

This role is Individual Contributor/Emerging Leader level. You can refer to Indicators for Success for further information on the requirements

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety. It works in partnership with individuals, communities, businesses, and other public sector agencies towards the vision of making New Zealand the safest country. Police is the government’s largest front-line response agency with around 15,000 staff in large and small communities all over New Zealand and in liaison and policing development roles overseas.

Your development is highly valued at NZ Police. Our employees enjoy significant investment in their development not only at an individual level, but also at the team and community practice level. We work hard to match you with work that will both play to your strengths and challenge you in new ways.

The work you’ll be engaged in is real, tangible work that directly benefits our frontline and communities. Taken all together, this means we can offer you career path opportunities to progress in your chosen profession and become a more well-rounded, experienced leader, with opportunities across the range of work we support.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.

All applicants must have the right to work in New Zealand.