Frontline Customer Experience Champion

Thames--coromandel-District-Council; Te Awamutu; On-site; NZD 40,000 - 60,000; Full time

Job summary

Thames-Coromandel District Council is seeking a Customer Experience Officer – Frontline for our Te Awamutu office. This full-time role is fixed-term to 26 February 2027 and starts immediately, with training and ongoing support from the Customer Experience Trainer.

You will be the first point of contact for customers at the front counter, handling enquiries, processing transactions and assisting across a range of Council services. A positive attitude and willingness to learn are essential.

Qualifications

• Frontline customer service experience preferred.
• Willingness to learn and adapt in a busy environment.
• Positive attitude with strong attention to detail.

Responsibilities

• Assist front counter with customer enquiries and transactions.
• Support across Council services and systems.
• Provide positive customer experiences and maintain accuracy.
• Learn and develop knowledge of local government offerings.

Skills

Customer service

Cash handling

Face-to-face communication

Technology literacy

Job description

Thames-Coromandel District Council is seeking a Customer Experience Officer – Frontline for our Te Awamutu office. This full-time role is fixed-term to 26 February 2027 and starts immediately, with training and ongoing support from the Customer Experience Trainer.

You will be the first point of contact for customers at the front counter, handling enquiries, processing transactions and assisting across a range of Council services. A positive attitude and willingness to learn are essential.