Paid Customer Service Apprentice — Mentorship and Growth

Placements24; Queenstown; In loco; NZD 28.000 - 38.000; Tempo pieno

Vantaggi offerti da questo lavoro

Paid apprenticeship program

Comprehensive training in customer服务 (

Mentorship from experienced customer服务

Growth opportunities within department

Client-facing role experience

Team-oriented office environment

Potential for permanent employment

Develop communication and problem‑solv

Descrizione del lavoro

Placements24 in Queenstown is seeking enthusiastic individuals to join as Junior Customer Service Representative Apprentices. You will learn to communicate with customers, resolve inquiries, and deliver exceptional service across channels in a hands-on, office-based program.

You will be mentored by experienced professionals and gain solid foundations in customer service, product knowledge, and best practices for client relations.

Competenze

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong listening and problem-solving abilities.
• Patience and empathy when dealing with customers.
• Ability to remain calm and professional under pressure.
• Proficiency with basic computer applications.
• A positive attitude and eagerness to learn.
• Ability to work effectively as part of a team.

Mansioni

• Respond to customer inquiries via phone, email, and potentially in-person.
• Provide information about products, services, and policies.
• Resolve customer complaints and issues in a timely and professional manner.
• Process orders, forms, or applications as required.
• Maintain accurate customer records and interaction logs.
• Escalate complex issues to senior team members when necessary.
• Follow communication procedures, guidelines, and policies.
• Identify opportunities to improve customer service processes.
• Contribute to a positive team environment.
• Actively participate in training sessions to enhance skills and knowledge.

Conoscenze

Verbal communication

Written communication

Active listening

Problem solving

Patience & empathy

Teamwork

Basic computer skills

Formazione

High school diploma or equivalent

Strumenti

Basic computer applications

Descrizione del lavoro

Placements24 in Queenstown is seeking enthusiastic individuals to join as Junior Customer Service Representative Apprentices. You will learn to communicate with customers, resolve inquiries, and deliver exceptional service across channels in a hands-on, office-based program.

You will be mentored by experienced professionals and gain solid foundations in customer service, product knowledge, and best practices for client relations.