Frontline Customer Service Specialist (Whangamatā)

Join our team; Whangamatā; Remote; NZD 45,000 - 60,000; Full time

Job summary

Join our team in Whangamatā is seeking a confident customer service representative to join the local office and support the community with front-line, phone and digital communications. The role involves handling payments, inquiries and administrative tasks while maintaining high service standards.

The ideal candidate demonstrates excellent interpersonal skills, can work under pressure, and enjoys contributing to a collaborative team culture.

Qualifications

• Experience in a customer service role.
• Strong written and verbal communication skills.
• Ability to build rapport with customers and colleagues.

Responsibilities

• Provide exceptional front-line customer service and support to the public.
• Answer calls and in-person inquiries, guiding customers to solutions.
• Process enquiries, payments and bookings as required.
• Support the team with administrative tasks and office coverage.

Skills

Customer service

Interpersonal skills

Communication

Team collaboration

Tools

Microsoft Office

Job description

Join our team in Whangamatā is seeking a confident customer service representative to join the local office and support the community with front-line, phone and digital communications. The role involves handling payments, inquiries and administrative tasks while maintaining high service standards.

The ideal candidate demonstrates excellent interpersonal skills, can work under pressure, and enjoys contributing to a collaborative team culture.