Front Office Manager | Lead Guest Experience & Revenue Growth

Accor; Queenstown; Sur place; NZD 80 000 - 85 000; Plein temps

Avantages offerts par ce poste

Staff meals provided while on shift

Uniforms washed and laundered daily

Earn while you Learn – Accor Academy

Work Your Way – flexible schedule

Accor Heartist Benefits – discounted F

Accor's refer-a-friend bonus

Parental Leave Scheme

Employee Assistance Program

Résumé du poste

Novotel Queenstown Lakeside, part of Accor, is seeking a Front Office Manager to ensure smooth operation of the Front Desk, train new team members, and be the main point of contact for the front office team.

You will lead daily hotel operations across Front Office, Concierge and Night Audit, drive guest service excellence, upsell to support revenue targets, and contribute to budgeting and planning while upholding Accor Heartist values.

Qualifications

• Minimum 3 years’ experience in a hotel front office or operations management role.
• Strong leadership, communication, and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Willing to work varied hours, including mornings, afternoons and weekends.
• Knowledge of front office systems (Opera or similar PMS preferred).
• Excellent problem-solving and guest service skills, with attention to detail.

Responsabilités

• Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.
• Lead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.
• Oversee guest arrivals, departures, and room allocations to ensure smooth processes.
• Monitor and drive financial performance, including revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking, and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.

Connaissances

Leadership

Communication

People management

Revenue performance

Problem solving

Guest service

Attention to detail

Flexible hours

Outils

Opera PMS

Description du poste

Novotel Queenstown Lakeside, part of Accor, is seeking a Front Office Manager to ensure smooth operation of the Front Desk, train new team members, and be the main point of contact for the front office team.

You will lead daily hotel operations across Front Office, Concierge and Night Audit, drive guest service excellence, upsell to support revenue targets, and contribute to budgeting and planning while upholding Accor Heartist values.