Front Office Duty Manager - Lead Guest Experience

Accor; Queenstown; Vor Ort; NZD 70.000 - 95.000; Vollzeit

Benefits dieser Stelle

Free meals on shift

Accommodation discounts

Employee assistance program

Gym access and facilities

Career growth opportunities

Zusammenfassung

Accor in Queenstown, NZ is seeking a Duty Manager/Assistant Manager to lead the Front Office team on a on-site, full-time basis. You will support the Front Office Manager in daily operations and take responsibility for the hotel during your shifts.

Role requires strong guest service, leadership and operational decision-making, with experience using Opera PMS and proficiency in Microsoft Office. Join Mercure Queenstown Resort as part of Accor's global hospitality network.

Qualifikationen

• Minimum of 3 years' relevant experience within the hotel industry, with strong Front Office operations knowledge.
• Current Manager’s Certificate required; General Manager Certificate is an advantage.
• Diploma in Hospitality Management or Business Administration preferred but not necessary.
• Strong communication and guest service skills; ability to coach and develop a team.
• Ability to make sound operational decisions when senior management is unavailable.

Aufgaben

• Assist the Front Office Manager with the daily management and operation of the Front Office department.
• Take responsibility for the hotel and Front Office operation during your assigned shift.
• Supervise, coach and guide Front Office team members, ensuring policies and service standards are followed.
• Work at the Front Desk when required, including check-ins and check-outs.
• Provide friendly, knowledgeable, professional service and respond to guest inquiries with accurate information.
• Manage guest complaints and feedback, escalating significant issues when needed.
• Make operational and safety decisions in the absence of senior management, ensuring guest and team safety.
• Coordinate with Housekeeping and other hotel departments for smooth operations.
• Ensure clear handovers and communicate key operational information to the next shift.
• Balance daily revenue and review operational/financial reports.

Kenntnisse

Front Office operations

Leadership

Communication

Customer service

Ausbildung

Diploma in Hospitality Management or Business Administration

Manager’s Certificate

General Manager Certificate

Tools

Opera PMS

Microsoft Outlook

Microsoft Office

Jobbeschreibung

Accor in Queenstown, NZ is seeking a Duty Manager/Assistant Manager to lead the Front Office team on a on-site, full-time basis. You will support the Front Office Manager in daily operations and take responsibility for the hotel during your shifts.

Role requires strong guest service, leadership and operational decision-making, with experience using Opera PMS and proficiency in Microsoft Office. Join Mercure Queenstown Resort as part of Accor's global hospitality network.