Front Office Manager - Novotel Queenstown Lakeside at Accor

Accor; Queenstown; On-site; NZD 80,000 - 85,000; Full time

Benefits offered by this job

Staff meals provided while on shift

Uniforms washed and laundered daily

Earn while you Learn – Accor Academy

Work Your Way – flexible schedule

Accor Heartist Benefits – discounted F

Accor's refer-a-friend bonus

Parental Leave Scheme

Employee Assistance Program

Job summary

Novotel Queenstown Lakeside, part of Accor, is seeking a Front Office Manager to ensure smooth operation of the Front Desk, train new team members, and be the main point of contact for the front office team.

You will lead daily hotel operations across Front Office, Concierge and Night Audit, drive guest service excellence, upsell to support revenue targets, and contribute to budgeting and planning while upholding Accor Heartist values.

Qualifications

• Minimum 3 years’ experience in a hotel front office or operations management role.
• Strong leadership, communication, and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Willing to work varied hours, including mornings, afternoons and weekends.
• Knowledge of front office systems (Opera or similar PMS preferred).
• Excellent problem-solving and guest service skills, with attention to detail.

Responsibilities

• Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.
• Lead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.
• Oversee guest arrivals, departures, and room allocations to ensure smooth processes.
• Monitor and drive financial performance, including revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking, and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.

Skills

Leadership

Communication

People management

Revenue performance

Problem solving

Guest service

Attention to detail

Flexible hours

Tools

Opera PMS

Job description

This Full time on site position offers great opportunities for career growth.

Company Description

Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!

Job Description

Novotel Queenstown Lakeside is looking for a FRONT OFFICE MANAGER to ensure smooth and successful operation of the Front Desk. This will involve managing the day-to-day Front Office related activities for the hotel, including training new team members and being the point person for the front office team.

WHAT YOU’LL DO

• Manage daily hotel operations across Front Office, Concierge, and Night Audit teams.
• Lead, train, and motivate staff to deliver exceptional guest service and uphold Novotel brand standards.
• Oversee guest arrivals, departures, and room allocations to ensure smooth and efficient processes.
• Monitor and drive financial performance, including revenue forecasting, upselling, and KPI achievement.
• Prepare and review operational and financial reports to support business performance.
• Supervise cash handling, shift banking, and night audit for accuracy and compliance.
• Assist with budgeting and business planning to meet financial and operational goals.
• Foster a positive, guest-focused culture by demonstrating Accor Heartist values.

Qualifications

• Minimum 3 years’ experience in a hotel front office or operations management role.
• Strong leadership, communication, and people management skills.
• Proven ability to manage budgets, control costs, and drive revenue performance.
• Willing to work varied hours, including mornings , afternoons and weekends.
• Knowledge of front office systems (Opera or similar PMS preferred) will be advantageous.
• Excellent problem-solving and guest service skills, with attention to detail.
• Salary NZD $80000 - $85000

Additional Information

• Staff meals provided while on shift
• Uniforms washed and laundered daily
• Learn your Way - Access to our Accor Academy so you can Earn while you Learn!
• Work Your Way - Flexibility to ensure a work life balance!
• Incredible Accor Heartist Benefits - including discounted Food & Beverage + Accommodation Worldwide
• Accor's refer-a-friend bonus
• Accor's Parental Leave Scheme
• Access to our Employee Assistance Program
• Place of Employment will be Novotel Queenstown Lakeside 6 Earl Street Full Time 40 hours