Front Office Duty Manager - Luxury Boutique Hotel

Evt Australia; Otago; In loco; NZD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

Dining discount

Movies discounts

Seasonal perks at Thredbo

Career growth

Parental leave

Descrizione del lavoro

EVT Australia is seeking a Duty Manager for Sherwood Queenstown to lead Front Office operations in a sustainability‑led boutique hotel with a vibrant cultural calendar. You will be the face of the hotel during shifts, resolving guest requests and guiding the team to uphold our high service standards and guest experience.

This permanent full‑time role requires strong leadership and guest focus. You will report to the Operations Manager and contribute to wellness, community initiatives, and a

Competenze

• Front Office experience essential.
• Proven leadership and decision-making under pressure.
• Excellent communication and guest service mindset.
• Flexible availability including evenings, weekends and holidays.

Mansioni

• Oversee daily Front Office operations and staffing levels.
• Greet VIP and group arrivals with a welcoming experience.
• Manage guest requests and resolve issues promptly and professionally.
• Optimize average room rate and occupancy through yield management.
• Lead crisis management and maintain safety and service standards.

Descrizione del lavoro

EVT Australia is seeking a Duty Manager for Sherwood Queenstown to lead Front Office operations in a sustainability‑led boutique hotel with a vibrant cultural calendar. You will be the face of the hotel during shifts, resolving guest requests and guiding the team to uphold our high service standards and guest experience.

This permanent full‑time role requires strong leadership and guest focus. You will report to the Operations Manager and contribute to wellness, community initiatives, and a