Duty Manager, Front Office Lead at Boutique Lakeside Hotel

EVT Limited; Queenstown; Remote; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Dining & stays discounts across EVT

Movie tickets discounts

Seasonal perks at Thredbo

Career growth opportunities

Paid parental leave

Job summary

EVT Limited is seeking a Duty Manager for the Sherwood Queenstown hotel to lead Front Office operations on a permanent, full-time basis. You will be the face of the hotel, resolving guest requests, guiding the team, and maintaining exceptional service standards. This role requires a current Duty Manager's Certificate, solid Front Office experience, and strong leadership.

Opera Cloud familiarity is a plus. Flexible availability including evenings and holidays is essential in a high-volume resort

Qualifications

• A current Duty Manager's Certificate.
• Previous experience in Front Office is essential.
• Opera Cloud experience is advantageous.
• Strong leadership skills with the ability to make sound decisions under pressure.
• Excellent communication skills and a genuine, welcoming service style.
• Flexible availability, including evenings, weekends and public holidays.

Responsibilities

• Oversee daily Front Office operations, ensuring departments are adequately staffed and service standards are consistently upheld
• Be aware of VIP and group arrivals and departures, ensuring all preparations are made and guests feel a genuine sense of welcome
• Manage the hotel complaint system, resolving guest requests and issues professionally and in a timely manner
• Maximise average room rate and occupancy through effective yield management and liaison with key departmental personnel
• Maintain the hotel's duty log, ensuring all relevant shift information is accurately recorded for reference
• Lead the hotel through crisis management action plans when required, ensuring the safety, security and condition of guests, staff and the property at all times

Skills

Front Office experience

Leadership

Communication

Flexible hours

Duty Manager's Certificate

Customer service

Tools

Opera Cloud

Job description

EVT Limited is seeking a Duty Manager for the Sherwood Queenstown hotel to lead Front Office operations on a permanent, full-time basis. You will be the face of the hotel, resolving guest requests, guiding the team, and maintaining exceptional service standards. This role requires a current Duty Manager's Certificate, solid Front Office experience, and strong leadership.

Opera Cloud familiarity is a plus. Flexible availability including evenings and holidays is essential in a high-volume resort