Duty Manager – Boutique Hotel Front Office Leader

EVT Group; Queenstown; On-site; NZD 55,000 - 75,000; Full time

Benefits offered by this job

Dining and stays discount across EVT

Movie tickets & discounts

Seasonal perks at Thredbo

Rapid career growth

Paid parental leave

Community volunteering

Job summary

EVT Group is seeking a proactive Duty Manager for Sherwood Queenstown, a boutique hotel overlooking Lake Wakatipu. You will lead the Front Office team, resolve guest requests with warmth, and uphold EVT's high service standards.

A current Duty Manager's Certificate and Front Office experience are essential; Opera Cloud familiarity is a plus. Reporting to the Operations Manager, you’ll manage daily operations, handle crises, and contribute to a welcoming, well-run property with a genuine Daymaker

Qualifications

• Current Duty Manager's Certificate or equivalent accredited qualification.
• Significant Front Office experience with guest service orientation.
• Excellent leadership and decision-making under pressure.
• Strong communication and welcoming service style.
• Flexible availability including evenings, weekends and holidays.

Responsibilities

• Oversee daily Front Office operations and staffing.
• Greet VIPs and manage arrivals/departures; ensure warm welcome.
• Handle complaints professionally and promptly.
• Enhance RevPAR through yield & coordination with departments.
• Maintain duty logs and shift communications for safety and reference.
• Lead the team through crises and protect guests and property.

Skills

Front Office experience

Leadership

Communication skills

Flexible availability

Education

Duty Manager's Certificate

Tools

Opera Cloud

Job description

EVT Group is seeking a proactive Duty Manager for Sherwood Queenstown, a boutique hotel overlooking Lake Wakatipu. You will lead the Front Office team, resolve guest requests with warmth, and uphold EVT's high service standards.

A current Duty Manager's Certificate and Front Office experience are essential; Opera Cloud familiarity is a plus. Reporting to the Operations Manager, you’ll manage daily operations, handle crises, and contribute to a welcoming, well-run property with a genuine Daymaker