Front Office Agent

Rosewood Hotel Group; New Zealand; On-site; NZD 50,000 - 65,000; Full time

Benefits offered by this job

Competitive wages

Staff meals daily

Access to exclusive discounts

Daily travel allowance

Two consecutive days off each week

Job summary

Rosewood Hotel Group is seeking Front Office Agents to join their team at Rosewood Kauri Cliffs in New Zealand. This role involves managing guest experiences from arrival to departure, ensuring exemplary service and support. Candidates should possess front office experience, strong communication skills, and a keen attention to detail.

Join our iconic luxury hotel and contribute to creating memorable experiences for our guests. We provide competitive wages, benefits, and a unique opportunity to work in a stunning, tranquil environment.

Qualifications

• Previous experience in luxury hospitality.
• A full driver’s licence and good physical fitness.
• Immaculate personal presentation.

Responsibilities

• Manage guest arrivals and departures.
• Serve as the central communication point.
• Coordinate room reservations and guest activities.

Skills

Exceptional organizational and communication skills

Ability to multi-task and prioritize

Experience in guest-facing role

Confident and professional manner

Warm, engaging attitude

Tools

OPERA Cloud

Job description

Discover Your Calling - Join Us at Rosewood Kauri Cliffs

At Rosewood Kauri Cliffs, we do not just offer jobs, we offer a place to thrive, grow, and leave your mark. Rich in history and culture, nestled along Northland’s breathtaking coastline and framed by native forest and three private beaches, our tranquil retreat is a sanctuary where relationship hospitality comes to life.

As part of the Rosewood Hotels & Resorts collection, we are a collective of creative minds driven by purpose and united by The Calling, our instinct to enrich lives through genuine connections and extraordinary moments.

Located in the Bay of Islands, New Zealand, this opportunity is ideal for hospitality professionals from Australia and beyond, looking for their next career adventure in luxury hospitality.

The Opportunity

We currently have Front Office Agent opportunities available on both permanent and fixed‑term contracts. In this role, you will play a vital part in creating memorable stays for our guests, from the moment they arrive until their departure. This is a dynamic, hands‑on position that combines front‑of‑house administration with on‑ground guest support.

Key Responsibilities

• Serving as the central communication point for the hotel
• Managing guest arrivals and departures with warmth and efficiency
• Coordinating room reservations and handling guest correspondence
• Assisting with guest activities and lodge experiences
• Collating guest accounts, balancing daily audits, and completing administrative tasks
• Assisting with guest luggage, valet parking, and maintaining guest vehicles
• Supporting the wider lodge team with operational tasks as required

What You Will Bring

• Previous experience in a guest‑facing or front office role, ideally in luxury hospitality
• Exceptional organizational and communication skills
• A confident and professional manner, in person and on the phone
• Ability to multi‑task, prioritize, and remain calm under pressure
• Immaculate personal presentation
• A full driver’s licence and good physical fitness
• Experience with OPERA Cloud (or similar) is a plus but not essential
• A warm, engaging attitude and genuine smile

What We Offer

• Competitive wages and delicious staff meals daily
• Access to our Associate Perks Programme, with exclusive discounts and deals
• Two consecutive days off each week, wherever possible
• Daily travel allowance
• The opportunity to work at one of New Zealand’s most iconic luxury hotels

Please note: Due to our private and remote location, reliable personal transport is essential. Applicants must have a valid working holiday visa or New Zealand work rights.

Bring your true self. Curate the extraordinary. Leave your legacy.

If this sounds like you, APPLY TODAY—and help us make the place.