Fixed term Emergency Department Administrator

Health New Zealand | Te Whatu Ora; Dunedin; On-site; NZD 73,000 - 77,000; Full time

Job summary

Health New Zealand | Te Whatu Ora is seeking a Fixed term Emergency Department Administrator to support the Dunedin Hospital ED. You will provide high-quality reception and administrative support in a fast-paced 24/7 environment, ensuring accurate patient registration and timely access to care.

The role requires at least two years of administration and customer service experience, strong Microsoft Office skills, and a commitment to confidentiality and detail-oriented work.

Qualifications

• At least two years previous administration experience along with two years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Ability to work well in a team and foster good interpersonal relationships and a willingness to support others.
• A high level of confidentiality and protect the privacy of individuals when dealing with personal information.
• High attention to detail.
• Strong written and verbal communication skills.

Responsibilities

• Provide a reception service, take messages, answer queries and redirect queries as appropriate.
• Confirm patient details and that patients are registered accurately in patient administration systems.
• Check patient eligibility criteria and seek further information if necessary.
• Patients are registered, screened, and admitted within the PAS to support timely access to care.
• Maintain patient information in relevant patient management systems and clinical databases.
• Process EFTPOS transactions accurately for chargeable patients.
• Provide administrative support to hospital services overnight and outside regular hours.
• Review and maintain electronic and paper filing systems for required data and documentation.

Skills

Administration

Customer service

Microsoft Office

Teamwork

Communication

Confidentiality

Attention to detail

Job description

Fixed term Emergency Department Administrator

Fixed term Emergency Department Administrator

• Fixed term until November 2027
• Salary between $73,476 - $76,551 per annum pro rata depending on previous experience

Health New Zealand | Te Whatu Ora is firmly grounded in the principles of Te Tiriti o Waitangi and is committed to building a health system that serves all New Zealanders.

About the Role

The Emergency Department Administrator helps keep the Dunedin Hospital Emergency Department running smoothly and efficiently. Working in a fast-paced 24/7 environment, you will provide high-quality reception and administrative support to patients, whānau and clinical teams.

Tasks include but are not limited to:

• Provide a reception service, take messages, answer queries and redirect queries as appropriate, screen telephone calls and visitors, open and distribute mail, and attend to visitors as required
• Confirm patient details and that patients are registered accurately in patient administration systems
• Check Patient eligibility criteria are checked, and further information is sought if necessary.
• Patients are accurately searched, registered, , and admitted within the PAS, supporting timely access to care
• Patient information is maintained accurately and updated in relevant patient management systems and clinical databases
• Chargeable patients are correctly identified and EFTPOS transactions are processed accurately
• Administrative support is provided to hospital services overnight and outside of regular working hours.
• Electronic and paper filing systems are reviewed, updated, set up, and maintained to store data and process documentation required for the role

About the Team/Service/ Location

Health New Zealand - Te Whatu Ora - Southern has the largest geographical coverage of all the New Zealand regions, providing services to 350,000 people in diverse communities. We take pride in all the services we provide, and our aim is to improve, promote and protect the health of our region. We believe that our dedicated and passionate staff are a significant driving force behind the achievement of these standards, and we need more like-minded people to help us continue providing for our community.

About you

Our ideal candidate will have:

• At least two years previous administration experience along with two years of customer service experience
• A high degree of knowledge and use of Microsoft Office Suite
• The ability to work well in a team and foster good interpersonal relationships and a willingness to support and assist others
• A high level of confidentiality and protect the privacy of individuals when dealing with personal information
• High attention to detail
• Strong written and verbal communication skills

Working at Health New Zealand

Health New Zealand | Te Whatu Ora is dedicated to ensuring excellent healthcare for the people of New Zealand. We embrace a workforce that is diverse and inclusive so that we are better positioned to understand and service our community. We welcome applications from our diverse Māori, Pacific, disabled, and rainbow communities.

South Island - Otago - Dunedin