Hybrid Luxury Front Office Manager — Guest Experience Leader

Placements24; Queenstown; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonus

Health benefits

Professional development

Discounted employee rates

Job summary

Placements24 client, a distinguished luxury hotel in Queenstown, seeks a polished Front Office Manager to lead reception and guest services. You will oversee check-in/check-out, reservations, guest inquiries, and service standards with a focus on guest satisfaction.

Responsibilities include guiding the front desk team, training, scheduling, payroll, and collaboration with other departments to ensure seamless experiences. A proven luxury hospitality background and strong leadership are required.

Qualifications

• 4+ years in front office, with 2+ years in supervision or management.
• Experience in luxury hotel or high-end hospitality environment.
• Proven leadership and team management abilities.
• Proficient in PMS and reservation software.

Responsibilities

• Oversee all front office operations including check-in/check-out, reservations, and guest services.
• Lead, train, and motivate the front desk team to deliver exceptional guest service.
• Ensure adherence to hotel standards for service, presentation, and procedures.
• Manage guest inquiries, requests, and complaints with timely resolutions.
• Develop strategies to improve guest satisfaction scores.
• Manage staffing, scheduling, and payroll for the front office.
• Conduct performance reviews and provide ongoing coaching.
• Monitor front office expenses and inventory.
• Collaborate with other departments to ensure seamless guest experiences.

Skills

Front desk operations

Leadership

Communication

PMS proficiency

Hospitality management

Education

Hospitality management degree

Tools

PMS software

Reservation software

Job description

Placements24 client, a distinguished luxury hotel in Queenstown, seeks a polished Front Office Manager to lead reception and guest services. You will oversee check-in/check-out, reservations, guest inquiries, and service standards with a focus on guest satisfaction.

Responsibilities include guiding the front desk team, training, scheduling, payroll, and collaboration with other departments to ensure seamless experiences. A proven luxury hospitality background and strong leadership are required.