Front Office Lead — Guest Experience Champion

Avani; Queenstown; On-site; NZD 39,000 - 47,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Wellness support

Job summary

Avani Queenstown Hotel is seeking a capable Front Office Supervisor to lead our front desk team and ensure memorable guest experiences. You will model exceptional service, manage daily tasks, and coordinate smooth check-in and check-out processes.

The role requires strong guest service focus, leadership, and the ability to keep calm under pressure, including weekends. This dynamic role offers growth within a global hospitality brand, with a focus on delivering outstanding guest service and

Qualifications

• Demonstrated leadership in a hospitality setting.
• Extensive guest service experience with a warm, professional demeanor.
• Strong time-management skills and ability to prioritise tasks.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and adjust to varying schedules.

Responsibilities

• Lead and support the front desk team to deliver exceptional guest experiences.
• Serve as a role model, motivating the team to maintain high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures for seamless check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Guest service

Time management

Professional presentation

Weekend flexibility

Job description

Avani Queenstown Hotel is seeking a capable Front Office Supervisor to lead our front desk team and ensure memorable guest experiences. You will model exceptional service, manage daily tasks, and coordinate smooth check-in and check-out processes.

The role requires strong guest service focus, leadership, and the ability to keep calm under pressure, including weekends. This dynamic role offers growth within a global hospitality brand, with a focus on delivering outstanding guest service and