Front Office Supervisor

Avani; Queenstown; On-site; NZD 39,000 - 47,000; Full time

Benefits offered by this job

Career growth

Hotel discounts

Wellness support

Job summary

Avani Queenstown Hotel is seeking a capable Front Office Supervisor to lead our front desk team and ensure memorable guest experiences. You will model exceptional service, manage daily tasks, and coordinate smooth check-in and check-out processes.

The role requires strong guest service focus, leadership, and the ability to keep calm under pressure, including weekends. This dynamic role offers growth within a global hospitality brand, with a focus on delivering outstanding guest service and

Qualifications

• Demonstrated leadership in a hospitality setting.
• Extensive guest service experience with a warm, professional demeanor.
• Strong time-management skills and ability to prioritise tasks.
• Impeccable professional presentation reflecting high standards.
• Flexibility to work weekends and adjust to varying schedules.

Responsibilities

• Lead and support the front desk team to deliver exceptional guest experiences.
• Serve as a role model, motivating the team to maintain high service standards.
• Oversee daily tasks to ensure accuracy and timeliness.
• Manage guest arrivals and departures for seamless check-in/check-out.
• Address and resolve guest complaints promptly and professionally.

Skills

Leadership

Guest service

Time management

Professional presentation

Weekend flexibility

Job description

Job Description

Avani Queenstown Hotel are looking for a full time Front Office Supervisor who brings proven front office experience, leadership qualities, and a passion for delivering exceptional guest experiences to join the team.

Key Responsibilities Include:

• Lead and support the team in delivering exceptional guest experiences and ensuring a warm welcome for all guests.
• Serve as a role model, sharing your expertise and continuously motivating the team to achieve high standards of service.
• Oversee the completion of daily tasks, ensuring they are executed accurately and in a timely manner.
• Manage guest arrivals and departures efficiently, ensuring a seamless check-in/check-out experience.
• Address and resolve guest complaints promptly and professionally, maintaining high levels of guest satisfaction.

Shift Details (subject to change):

• Rotating roster across Monday to Sunday
• Shift times scheduled within 7:00am to 11:00pm
• $30 NZD per hour
• Immediate start available

Qualifications

To be successful in this role you will have:

• Demonstrated leadership skills with the ability to effectively manage and motivate a team; prior supervisory experience is highly regarded.
• Extensive background in the hospitality industry, ideally within a hotel or resort setting, with a thorough understanding of guest service standards and operations.
• Exceptional customer service skills, with the ability to maintain a consistently positive and professional demeanour, even in high-pressure situations.
• Strong time management skills, with the ability to prioritize tasks efficiently and ensure timely completion of duties.
• Impeccable professional presentation, reflecting the high standards of the organisation.
• Flexibility to work weekends and adjust to varying schedules, as required by the operational needs of the business.

Additional Information

At Minor Hotels, we value our people as the heart of our success. Joining Minor means, you’ll enjoy a rewarding package designed to support your professional growth, wellbeing, and work-life balance:

What We Offer:

• Career Growth: Learning and development programs to boost your career.
• Exclusive Hotel Deals: 50% off stays at Minor Hotels in Australasia; 20% off for friends and family.
• Global Perks: International accommodation discounts across our hotel brands.
• Retail Rewards: Cashback and discounts at 400+ top retailers in AU/NZ.
• Experiences: Discounted entertainment and activities.
• Banking and Insurance: Exclusive health insurance offers and workplace banking benefits.
• Generous Leave: Parental and birthday leave.
• Wellness Boost: EAP and tailored wellness support.

Our people drive the success of our business; We are a dynamic organisation dedicated to delivering exceptional guest experiences. We invest in your skills and foster a workplace culture that celebrates innovation, collaboration, and personal growth.

Currently, we are only accepting applications from candidates who have working rights within New Zealand.