Front Desk Customer Service Specialist – Queenstown

New Zealand Post; Queenstown; On-site; NZD 32,000 - 46,000; Part time

Benefits offered by this job

Health insurance discounts

Staff discounts

Employee assistance program

Holiday home discounts

Job summary

New Zealand Post is seeking a Customer Service Officer in Queenstown to deliver excellent service at front counters and by phone. You will handle inquiries, promote products, process mail, and assist with parcels across NZ and beyond.

The roster includes afternoon and weekend hours; heavy lifting may be needed. This role offers a supportive team, development opportunities, and a stable, government-owned workplace.

Qualifications

• Problem solving on the fly to find best outcomes.
• Administration and data entry skills are required.
• Confidence to interact with people face to face, over phone and email.

Responsibilities

• Deliver an exceptional level of service to manage inquiries, requests or concerns.
• Champion NZ Post products and services (bill payment, NZTA transactions, parcels).
• Process mail and scan freight; some heavy lifting is required.

Skills

Problem solving

Administration & data entry

Customer interaction

Job description

New Zealand Post is seeking a Customer Service Officer in Queenstown to deliver excellent service at front counters and by phone. You will handle inquiries, promote products, process mail, and assist with parcels across NZ and beyond.

The roster includes afternoon and weekend hours; heavy lifting may be needed. This role offers a supportive team, development opportunities, and a stable, government-owned workplace.