Front Desk Concierge – Senior Living & Resident Support

Covenant Living; Central Otago; On-site; NZD 43,000 - 54,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Life and disability insurance

Paid time off + holidays

401(k) with employer match

Fitness center access

Life, AD&D

Tuition assistance

Employee assistance program

Legal assistance

Pet insurance

Job summary

Covenant Living in Otago, Central Otago is seeking a friendly Receptionist to greet residents, staff and visitors, answer calls, and manage the front desk with professionalism. The role includes assisting with programs, handling mail, scheduling transportation, and processing payments for activities.

The ideal candidate should have a high school diploma, clerical experience, strong English communication, and calmness under pressure.

Qualifications

• High school diploma or equivalent.
• One year of secretarial training or clerical experience preferred.
• Strong English communication skills, both written and verbal.
• Proficient with Microsoft Office and basic office equipment.

Responsibilities

• Answer telephone calls promptly, politely, and professionally; transfer or take messages as needed.
• Monitor emergency system and direct staff during emergencies; call emergency personnel as appropriate.
• Greet residents, staff, and visitors; direct to the appropriate person; ensure sign-in and badges are observed.
• Keep reception and lobby clean and organized after each shift.
• Coordinate and communicate transportation requests and remind residents of trips.
• Assist residents in signing up for programs and activities and collect payments.
• Operate and demonstrate office equipment; report supply needs to Lead Receptionist.
• Manage mail; sort packages and notify residents/staff for pickup.
• Handle maintenance requests in the system and liaise with relevant staff for urgent situations.
• Prepare monthly charge sheets following procedures.
• Support other departments with clerical duties as assigned by Administrative Services Coordinator.
• Assist Lead Receptionist with clerical tasks and maintaining the reception area.
• Balance cash drawer and handle cash receipts and checks at the desk.

Skills

Interpersonal skills

Communication skills

Telephone etiquette

Attention to detail

Calm under pressure

Education

High school education

Secretarial training or clerical experience

Tools

Microsoft Office Suite

Job description

Covenant Living in Otago, Central Otago is seeking a friendly Receptionist to greet residents, staff and visitors, answer calls, and manage the front desk with professionalism. The role includes assisting with programs, handling mail, scheduling transportation, and processing payments for activities.

The ideal candidate should have a high school diploma, clerical experience, strong English communication, and calmness under pressure.