Resident Service Coordinator – Receptionist (Full-time)

Arvida; Cambridge; On-site; NZD 45,000 - 60,000; Full time

Benefits offered by this job

Competitive market rate

Mentorship with experienced managers

Engaging, positive, and supportivework

Team environment

Job summary

Arvida in Cambridge, NZ, is seeking a friendly receptionist/administrative assistant to welcome residents, family members, and visitors, and to support daily village operations.

You will handle reception duties, manage documents and mail, book appointments, maintain resident profiles, and ensure privacy and courtesy.

The successful candidate will have strong customer service experience, be able to prioritize tasks, and be proficient with Office 365 (Outlook, Teams, Word, Excel, PowerPoint).

Qualifications

• Strength and competence in customer service and administration through experience in a similar role.
• Ability to interact & communicate with a variety of people.
• Ability to think on their feet and solve problems.
• Strong experience with Office 365 including Outlook, Teams, Word, Excel, and PowerPoint.

Responsibilities

• Attending to reception duties including telephone calls, and assisting residents and visitors, in a warm, friendly, and professional manner
• Sorting documents, mail & parcels and delivering items to appropriate individuals within the village
• Booking hairdresser and beautician appointments
• Maintaining/creating resident database profiles
• Providing services pleasantly and courteously which is respectful of individual privacy, dignity, and personal property
• Assisting with the day-to-day operations of the office

Skills

Customer service

Administration

Communication

Problem solving

Prioritisation

Tools

Office 365

Job description

• Full-time
• Business Entity: Lauriston Park Living Well Limited
• Work Type: Permanent
• Work Class: Full-Time
• Business Unit: Administration

Company Description

At Arvida, we create communities with freedom to thrive.

We develop and operate communities that provide independent living and aged care services to older New Zealanders - with a resident-led approach. Each day, our interactions with our team and residents are guided by three values: Being There | In it Together | Look for a Way.

Job Description

Mʀō te tŏuʄa | About the role

As part of our reception team, you will be the first point of contact for our residents, family, and business contacts. Your creativity and enthusiasm will support you in your day-to-day tasks, including:

• Attending to reception duties including telephone calls, and assisting residents and visitors, in a warm, friendly, and professional manner
• Sortingdocuments,mail&parcels anddeliveringitemstoappropriateindividuals withinthe village
• Bookinghairdresserandbeauticianappointments
• Maintaining/creatingresidentdatabaseprofiles
• Providing services pleasantly and courteously which is respectfulof individual privacy, dignity, and personal property
• Assisting with the day-to-day operations of the office

Qualifications

To tatou kaitono pai | What you bring

Strength and competence in customer service and administration through experience in a similar role. Our ideal candidate will demonstrate:

• Ability to interact & communicate with a variety of people
• Ability to think on their feet and and solve problems
• Compassion and sensitivty
• Ability to prioritise tasks and meet deadlines.
• Strong experiencewith Office 365 including Outlook, Teams, Word, Excel, and PowerPoint.

Additional Information

• A competitive market rate
• Mentorship with experienced managers
• An engaging, positive, and supportive work culture
• The opportunity to work with a dedicated and enthusiastic team