Flexible Service Desk Analyst — Solve Tech, Empower Teams

UCOL; Palmerston North; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Development opportunities

Flexible work environment

Career growth

Collaborative culture

Job summary

UCOL in Palmerston North is seeking a proactive Service Desk Analyst to be the first point of contact for system support across the organisation, delivering friendly customer service and technical assistance by phone, email, face-to-face, and through the service portal.

You will troubleshoot issues, escalate when needed, work with a collaborative team, contribute to knowledge sharing, and help drive service improvements in a fast-paced environment.

Qualifications

• Proven experience in a Service Desk or IT support environment.
• Excellent communication and interpersonal skills.
• A customer-first mindset with strong problem-solving abilities.
• Familiarity with ITSM tools and Microsoft technologies.
• A commitment to continuous learning and adaptability in a fast-paced environment.

Responsibilities

• Be the first point of contact for system support across the organisation
• Provide excellent customer service and technical support via phone, email, face to face and our service portal
• Troubleshoot issues and escalate when necessary, ensuring timely resolution
• Work collaboratively within the team and with wider technical support groups
• Contribute to documentation, knowledge sharing, and service improvement initiatives

Skills

IT Support

Customer Service

Communication

Problem Solving

Microsoft technologies

Tools

ITSM tools

Microsoft technologies

Job description

UCOL in Palmerston North is seeking a proactive Service Desk Analyst to be the first point of contact for system support across the organisation, delivering friendly customer service and technical assistance by phone, email, face-to-face, and through the service portal.

You will troubleshoot issues, escalate when needed, work with a collaborative team, contribute to knowledge sharing, and help drive service improvements in a fast-paced environment.