IT Service Desk Analyst – Client Support

Victoria University of Wellington; Wellington; On-site; NZD 55,000 - 75,000; Full time

Job summary

Victoria University of Wellington is seeking a Client Services Analyst to join the Service Desk, providing excellent customer service to university staff and students via phone, email and webchat. The role sits within Te Tai Matihiko - Digital Solutions and is a permanent, full-time position.

You will be responsible for Service Desk and remote desktop support, liaising with internal teams for a seamless experience, and accurately logging details in Alemba Service Manager to support timely

Qualifications

• Experience in a customer-focused service desk or support environment.
• Ability to manage multiple tasks with a high level of accuracy.
• Experience recording and maintaining detailed information in service management systems.

Responsibilities

• Provide Service Desk and remote desktop support for faults and service requests.
• Liaise with other teams to ensure a seamless customer experience.
• Accurately record all job details in Alemba Service Manager to enable follow-up actions.
• Use troubleshooting skills to diagnose and provide solutions for IT problems.

Skills

Customer service

Multitasking

Communication

Troubleshooting

Tools

Alemba Service Manager

Job description

Victoria University of Wellington is seeking a Client Services Analyst to join the Service Desk, providing excellent customer service to university staff and students via phone, email and webchat. The role sits within Te Tai Matihiko - Digital Solutions and is a permanent, full-time position.

You will be responsible for Service Desk and remote desktop support, liaising with internal teams for a seamless experience, and accurately logging details in Alemba Service Manager to support timely