Service Desk Analyst: Calm IT Support & ITSM Pro

Aotearoa New Zealand Association of Social Workers; Linwood-Central-Heathcote Community; On-site; NZD 65,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Annual wellbeing allowance

Mobile phone subsidy

Broadband subsidy

Team events

Job summary

Chapman Tripp in Christchurch is seeking a Service Desk Support Analyst to join our national IT team. You will be the first point of contact for technical support by phone, email or in person, diagnosing and resolving issues to meet SLA, provisioning devices and accounts, and logging resolutions in our ITSM system.

You'll work with Windows 10, MS 365/Teams, and AD administration in a dynamic firm environment, with on-call duties every four weeks and opportunities to contribute to wider IT

Qualifications

• 2–5 years of service desk experience
• ITIL certification or equivalent
• Strong knowledge of Windows 10, MS 365/Teams, and AD administration
• Understanding of LAN/VPN/TCP-IP networking and security concepts

Responsibilities

• Respond to service requests and technical support queries in person, by phone or by email
• Diagnose and resolve hardware and software issues assigned to the service desk
• Provision laptops, user accounts and related hardware for new starters and refreshes
• Log all interactions and document resolutions in our ITSM system
• Maintain accurate asset inventory when assigning equipment or software
• Take part in the on-call, out-of-hours roster (every four weeks)
• Support IT project work and firm-wide technology services

Skills

Service desk experience

ITIL certification

Windows 10

MS 365/Teams

Active Directory

Networking basics

Security awareness

Job description

Chapman Tripp in Christchurch is seeking a Service Desk Support Analyst to join our national IT team. You will be the first point of contact for technical support by phone, email or in person, diagnosing and resolving issues to meet SLA, provisioning devices and accounts, and logging resolutions in our ITSM system.

You'll work with Windows 10, MS 365/Teams, and AD administration in a dynamic firm environment, with on-call duties every four weeks and opportunities to contribute to wider IT