Service Desk Analyst

UCOL; Palmerston North; On-site; NZD 42,000 - 56,000; Full time

Benefits offered by this job

Development opportunities

Flexible work environment

Career growth

Collaborative culture

Job summary

UCOL in Palmerston North is seeking a proactive Service Desk Analyst to be the first point of contact for system support across the organisation, delivering friendly customer service and technical assistance by phone, email, face-to-face, and through the service portal.

You will troubleshoot issues, escalate when needed, work with a collaborative team, contribute to knowledge sharing, and help drive service improvements in a fast-paced environment.

Qualifications

• Proven experience in a Service Desk or IT support environment.
• Excellent communication and interpersonal skills.
• A customer-first mindset with strong problem-solving abilities.
• Familiarity with ITSM tools and Microsoft technologies.
• A commitment to continuous learning and adaptability in a fast-paced environment.

Responsibilities

• Be the first point of contact for system support across the organisation
• Provide excellent customer service and technical support via phone, email, face to face and our service portal
• Troubleshoot issues and escalate when necessary, ensuring timely resolution
• Work collaboratively within the team and with wider technical support groups
• Contribute to documentation, knowledge sharing, and service improvement initiatives

Skills

IT Support

Customer Service

Communication

Problem Solving

Microsoft technologies

Tools

ITSM tools

Microsoft technologies

Job description

• Full Time
• Application Closes 27 Sep 2026
• Manawatu - Palmerston North
• Computer Support Specialist

Do you have a passion for solving problems, supporting others, and working with technology? We're looking for a proactive and customer-focused Service Desk Analyst to join our friendly, dynamic Service Desk team.

What You'll Do

• Be the first point of contact for system support across the organisation
• Provide excellent customer service and technical support via phone, email, face to face and our service portal
• Troubleshoot issues and escalat when necessary, ensuring timely resolution
• Work collaboratively within the team and with wider technical support groups
• Contribute to documentation, knowledge sharing, and service improvement initiatives

What You'll Bring

• Proven experience in a Service Desk or IT support environment
• Excellent communication and interpersonal skills
• A customer-first mindset with strong problem-solving abilities
• Familiarity with ITSM tools and Microsoft technologies
• A commitment to continuous learning and adaptability in a fast-paced environment

Why Join Us?

• Supportive team culture with ongoing development opportunities
• Meaningful work that helps keep our digital services running smoothly
• A modern and flexible work environment
• The opportunity to grow your IT career in a collaborative setting

Ready to make a difference in how we support our organisation through technology?