Field Service Engineer (Auckland)

STERIS; Auckland; On-site; NZD 70,000 - 95,000; Full time

Job summary

Responsibilities include field installations, preventive maintenance, fault diagnosis, and close collaboration with the Service Manager in documenting procedures and maintaining spare parts records. Willingness to travel and adapt to evolving clinical applications is required.

Qualifications

• Trades certificate or engineering diploma with hands-on medical equipment service experience (or equivalent).
• Experience in troubleshooting, repair, or refurbishing standard and special purpose medical equipment.
• Proficient with DOS/Windows and MS Office packages (Word, Excel, PowerPoint).
• Good manual dexterity and problem-solving ability; customer-focused.
• Willing to travel within New Zealand, with occasional international travel possible.

Responsibilities

• Develop and implement technical service function for STERIS equipment.
• Install, perform preventive maintenance, validate, and repair field equipment.
• Interface with customers via visits, phone, and email to provide support.
• Provide in-service training and demonstrate applications for systems and accessories.
• Raise and document product complaints per procedures.
• Assist with spare parts inventory management and documentation.
• Maintain equipment/spares databases and update movement tracking.
• Deliver superior after-sales support to customers.

Skills

Trades Certificate

Engineering Diploma

MS Office

Troubleshooting

Customer focus

Travel willingness

Education

Trades Certificate

Engineering Certificate/Diploma

Tools

DOS/Windows basics

MS Office (Word, Excel, PowerPoint)

Job description

Position Summary

We are looking to further strengthen our service organisation by hiring a

Position Summary

We are looking to further strengthen our service organisation by hiring a Field Service Engineer to perform equipment installation, validation, service, and repair for all ranges of STERIS equipment within assigned territory in New Zealand. You will provide User Training and troubleshooting support in the New Zealand market as required as well as assist the Service Manager / Director in managing spare parts inventory and documentation. If you are customer focused and want to work to build a world-class service organization, equipped with experience in medical equipment maintenance and are willing to travel for job purpose – read on!

What You Will Do

• Develop and implement technical service function for STERIS equipment.
• Perform equipment installations, preventive maintenance, validations and repair of equipment and products in the field as assigned.
• Interface with customers via customers visit / telephone / email to provide quality product support.
• Provide in-service session for the customers and conduct equipment and assist product clinical trials demonstrating applications with regards to systems, accessories, and techniques.
• Provide applications / user / technical training.
• File product complaints according to company procedures.
• Assist with spare parts inventory management for various products.
• Identify training needs and make recommendations.
• Maintain preventive maintenance and troubleshooting and document accordingly.
• Document and update internal procedures.
• Manage and maintain equipment / spares database file through accurate documentations of movement, tracking and repair statuses.
• Deliver a superior level of customer after sales support.

The Experience, Skills And Abilities Needed

• Trades Certificate, Engineering Certificate/Diploma with strong hands-on technical service experience with medical equipment
• Experience in troubleshooting, repair, modify, overhaul, or refurbish standard and special purpose equipment and systems components
• Must be able to operate a computer, have an intermediate understanding of DOS and Windows, as well as proficient in Microsoft Office software packages, such as Word, Excel, and PowerPoint
• Visual acuity and manual dexterity are necessary to manipulate tools and equipment to perform essential functions.
• Customer oriented and focused
• Travel within New Zealand as assigned. May require occasional travel outside of New Zealand

STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare and life sciences products and services around the globe. For more information, visit www.steris.com. STERIS strives to be an Equal Opportunity Employer.