Field Service Engineer | Icu Anaesthesia & Ventilation

Draeger Australia Pty Ltd; Auckland; On-site; NZD 90,000 - 120,000; Full time

Benefits offered by this job

Purchased Leave

Parental Leave

Coaching

CSR Partnerships

Wellbeing Discounts

Employee Assistance

Open Door Policy

Job summary

Draeger is seeking a Field Service Engineer based in Auckland, NZ, to test, install, maintain, and repair Draeger medical devices, ensuring quality outcomes for customers. The role leverages ICU anaesthesia and ventilation device experience and involves regular travel across New Zealand.

The ideal candidate has an engineering degree with 3+ years in biomedical field service, strong customer focus, adaptability, and excellent problem-solving skills.

Qualifications

• Tertiary qualification in Engineering (Biomedical or Electronics).
• 3+ years’ proven field servicing for biomedical devices.
• Trained with ICU Ventilators and Anaesthetic equipment maintenance is highly advantageous.
• Willingness to travel across New Zealand.

Responsibilities

• Respond promptly to break service requests at client sites across NZ.
• Perform preventative maintenance per manufacturers testing and replacement schedule.
• Install new devices and upgrades with basic operating instruction and orientation.
• Perform field corrective actions to remove product defects and reduce risk to patient health and safety.
• Provide technical support to Sales and Marketing teams to aid sales.

Skills

Biomedical service

ICU Ventilators

Electronics

Customer focus

Team player

Education

Engineering degree

Tools

MS Office

Job description

Contribute to our mission, Technology for Life.

Reporting into the Field Service Team Leader - NZ, the new Field Service Engineer will be based in Auckland. You will perform safety and performance testing, installation, maintenance, and repair of Draeger medical devices to ensure quality outcomes for our customers. You will leverage your training with and experience with ICU anaesthesia and ventilation devices.

Key responsibilities of this role include, but are not limited to:

• Timely and effective response to break service requests;
• Preventative maintenance as per manufacturers testing and part replacement schedule;
• Installation of new devices and upgrades including basic operating instruction and orientation;
• Field corrective actions to remove product defects and reduce risk to patient health and safety;
• Customer support to ensure concerns and issues are addressed effectively and efficiently;
• Identify and communicate potential sales opportunities to the Sales team;
• Technical support and advice to Sales and Marketing teams to increase sales;
• Identify and report quality issues from the field to management and internal departments;
• Travel regularly to client sites across New Zealand as required;
• Apply a compliance focused mindset across all operations, and;
• Always ensure a safety-first approach.

The ideal candidate will be equipped with the following attributes:

• Tertiary qualification in Engineering (e.g. Biomedical, Electronics), or a related field;
• 3+ years’ proven experience in similar field servicing for biomedical devices;
• Trained and experienced with ICU Ventilators and Anaesthetic equipment maintenance and repair experience (highly advantageous);
• Desire and ability to quickly learn technical product information and service skills;
• Proficient in the use of Microsoft Operating Systems and Office Suite of applications;
• Adaptability and readiness to handle multiple, changing priorities in a fast-paced environment;
• Team player with a positive attitude and willingness to learn;
• Exemplary understanding of compliance rules and ability to act as a role model in upholding and promoting compliance standards, and;
• Excellent customer focus, stakeholder management, problem solving, interpersonal, communication, organisational, task management skills, and;

A Working With Children’s Check will be required for this position.

Make a difference – and be rewarded accordingly.

• 4 weeks’ Purchased Leave;
• Company paid Parental Leave, including Superannuation;
• Personal and tailored coaching for transitioning in and out of Parental Leave;
• Genuine and dedicated career and retirement planning and support;
• Corporate Social Responsibility (CSR) partnerships;
• Birthday and Service Anniversary vouchers;
• Exclusive membership with our Health & Wellbeing partner, offering a wide array of discounts;
• Employee Assistance Program (EAP) for you, and your family;
• Flat structure and open doors, giving you access to everyone in the business, and;
• Structured leadership programs, mentoring initiatives, and global learning platforms.

We are passionate about everything we do. And we do it for Life.

Draeger is a globally trusted company with a well-established brand and reputation for our commitment to saving lives since 1889. We create technology and solutions to protect everyone’s great asset: their life. From hospitals to heavy industry, mining and fire rescue, people around the world rely on our products: state-of-the-art technology that combines real engineering with the digital future.

With their heart and soul, our employees are paramount to our success in protecting lives in the community. Our corporate culture is underpinned by authenticity and guided by the pillars of trust, respect, and social responsibility. The work we do provides all our employees with pride and a sense of deep purpose that is rare to find.

We welcome applications from all qualified candidates, regardless of age, gender, sexual orientation, disability, ancestry, ethnicity, national origin, cultural background, faith, marital, veteran, or social status. If you require any adjustments to be made during the application process to assist with access, please let us know.

Draeger is an Equal Opportunity Employer and committed to a respect, fairness, and transparency. Everyone is unique and each Draeger employees contributes to our inclusive and diverse workplace.

Applicants must demonstrate the right to work in New Zealand.

No agency assistance is required.