Field Service Engineer - Infection Control

Getinge Australia Pty Ltd; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Paid parental leave

Competitive salary package

Job summary

Getinge in Auckland seeks a motivated Field Service Engineer – Infection Control to maintain and service Getinge equipment at customer sites across the North Island. You will build strong customer relationships and support installations, with travel across Auckland and beyond as required.

The role requires an Electrical or EST licence for 380VAC equipment, a mechanical aptitude, a valid NZ driver’s licence, and a strong customer-service mindset.

Qualifications

• Electrical or EST licence allowing work on 380VAC equipment.
• Mechanical aptitude.
• Valid Driver’s Licence.
• Right to work in New Zealand.
• Excellent interpersonal skills and a customer service orientation.
• Able to work under pressure to tight deadlines.
• Team player.
• Previous experience as a Field Service Engineer or Technician, ideally in the MedTech sector.

Responsibilities

• Building strong relationships with Getinge customers through effective customer service and interpersonal skills.
• Conducting Preventative and Reactive Maintenance for Getinge equipment based at customer sites.
• Supporting installations of Getinge capital equipment.
• Troubleshooting issues which present occasionally in equipment, and ensure that the product is returned to a fully functional level enabling the customer to continue their business operations.
• Liaise with the Getinge Service Co-ordination team prior to attending customer sites; ensuring that you are effectively prepared to resolve the customer's issues.
• Completing Service Documentation within a mobile device.

Skills

Electrical licence

Mechanical aptitude

Driver's licence

Right to work in NZ

Customer service

Team player

Work under pressure

MedTech experience

Job description

At Getinge, we are driven by the belief that everyone deserves access to the best possible care. As a global leader in medical technology, we provide innovative products and solutions that enhance clinical outcomes and streamline workflows across intensive care, cardiovascular procedures, operating rooms, sterile reprocessing, and life sciences. With over 12,000 employees and a presence in more than 135 countries, we are united by a shared purpose: to make life-saving technology accessible to more people. Join our diverse and passionate team, and build a career that inspires growth, purpose, and meaningful impact.

Based in Auckland, we are currently seeking a motivated and passionate Field Service Engineer – Infection Control to join our growing Service Team. This exciting opportunity has arisen due to continued growth and business expansion, reflecting the increasing demand for Getinge's high-quality products and services across New Zealand. As a key member of our team, you will be responsible for conducting Preventative and Reactive Maintenance for Getinge equipment at our customer sites. You’ll play a vital role in building and maintaining strong relationships with our valued customers and providing support to other Getinge Field Service Engineers as needed. You will manage the greater Auckland territory, with travel required throughout the North Island and, occasionally, across New Zealand.

About the role:

Building strong relationships with Getinge Customers through effective customer service and interpersonal skills

Conducting Preventative and Reactive Maintenance for Getinge equipment based at our customer sites

Supporting installations of Getinge capital equipment

Troubleshooting issues which present occasionally in equipment, and ensure that the product is returned to a fully functional level enabling the customer to continue their business operations

Liaise with the Getinge Service Co-ordination team prior to attending customer sites; ensuring that you are effectively prepared to resolve the customer's issues

Completing Service Documentation within a mobile device

About you:

Electrical or EST licence allowing you to perform work on 380VAC equipment

A mechanical aptitude

A valid Driver’s Licence

Right to work in New Zealand

Excellent interpersonal skills and a customer service orientation

Are able to work under pressure to tight deadlines

An ability to work as part of a team

Previous experience as a Field Service Engineer or Technician, ideally in the MedTech sector is highly desirable

What’s in it for you:

Opportunity be part of a leading respected global health tech company – delivering excellence in quality healthcare solutions

Ongoing development - Help you be the best you can be by investing in your professional development

To be part of a fantastic team culture – let’s celebrate your successes!

To provide the flexibility you need to do your best work and support your holistic wellbeing – be part of a progressive network!

Career growth – global & local opportunities (presence in 38 countries!)

Compensation & benefits – Paid parental leave & competitive salary packages

If you enjoy high levels of responsibility, building strong interpersonal relationships, and are driven to achieve great results we look forward to hearing from you.

Successful applicants will be required to undergo relevant references, police, and medical checks prior to appointment.