Field Services Engineer

Sysmex Asia Pacific; Auckland; On-site; NZD 70,000 - 100,000; Full time

Benefits offered by this job

Competitive salary

Insurance benefits

Modern offices

Wellbeing program

Professional development

Job summary

Sysmex New Zealand is seeking an experienced Field Service Engineer to install, maintain and service Sysmex instrumentation across customer sites throughout New Zealand. The role involves regular travel, on-call duties and collaboration with Sysmex regional HQ in Singapore for training and support.

The ideal candidate has 3–5 years of field service experience in healthcare or related industries, strong customer service skills, and a willingness to travel across NZ and to Australia and the

Qualifications

• Experience in field service engineering, preferably in clinical laboratory, healthcare, medical device, life sciences or related industry.
• Strong customer service and relationship-building skills.
• Proactive problem-solving and willingness to learn continuously.

Responsibilities

• Install, maintain and service Sysmex instrumentation across customer sites.
• Perform preventative maintenance, repairs, fault diagnosis and troubleshooting.
• Provide technical support to customers and internal stakeholders.
• Maintain accurate customer and service records in the CRM.
• Travel regularly across New Zealand to support installations and service needs.
• Provide backup support for the South Island Field Service Engineer.
• Participate in on-call activities on a rotating roster.
• Collaborate with Sysmex regional HQ in Singapore for training and support.
• Provide remote assistance and occasional travel to Australia and Pacific Islands.

Skills

Customer service

Communication

Hardware troubleshooting

Problem solving

Independent worker

Mentoring (advantageous)

Education

Biomedical Engineering

Job description

A healthier tomorrow begins with you.

Sysmex New Zealand is a health tech innovator delivering diagnostic and digital health solutions to laboratories and hospitals across NZ and globally. As part of the Sysmex Corporation, we combine global scale with a close-knit local team doing work that truly makes a difference.

About The Role:

We are seeking an experienced Field Service Engineer to join our team based in Auckland. This role is responsible for the installation, maintenance, troubleshooting and support of Sysmex instrumentation across customer sites throughout New Zealand.

This is an intermediate-level engineering position, ideally suited to someone with approximately 3-5 years of relevant field service experience who is looking to further develop their technical expertise within a supportive and highly collaborative environment.

Key Responsibilities

• Install, maintain and service Sysmex instrumentation across customer sites.
• Perform preventative maintenance, repairs, fault diagnosis and troubleshooting activities.
• Provide technical support and expertise to customers and internal stakeholders.
• Maintain accurate customer and service records within the CRM system.
• Travel regularly throughout New Zealand to support installations and service requirements.
• Provide backup support for the South Island-based Field Service Engineer.
• Participate in on-call support activities as part of a rotating roster.
• Work closely with Sysmex regional headquarters in Singapore for technical training and product support.
• Provide remote assistance and, where required, travel to support customers in Australia and Pacific Island locations.
• Contribute to knowledge sharing, continuous improvement initiatives and the development of team capability.

What You'll Bring

• Experience in field service engineering, preferably within clinical laboratory, healthcare, medical device, life sciences or a related industry.
• Strong customer service skills and the ability to build trusted relationships with customers.
• Excellent written and verbal communication skills.
• Sound computer hardware troubleshooting and basic IT support skills.
• A proactive approach to problem solving and continuous learning.
• The ability to work independently while contributing positively to a team environment.
• Experience mentoring, coaching or providing technical guidance to colleagues would be advantageous.
• A willingness to travel regularly and participate in an on-call roster.
• A current, clean and valid New Zealand driver's licence.
• Tertiary qualifications in Biomedical Engineering, Electronics, Mechatronics or a related discipline will be highly regarded.
• The business hours you'll need to commit to are Mon - Fri 8.30am - 5.00pm.

Why Join Sysmex?

• Competitive salary and benefits package.
• Medical, life and income protection insurance.
• Modern offices in Newmarket, Auckland.
• Wellbeing benefits including EAP services and birthday leave.
• Structured learning and professional development opportunities.
• The opportunity to work with leading diagnostic technologies.
• A collaborative and supportive culture focused on innovation and customer success.
• Long-term stability with over 40 years supporting healthcare in New Zealand.

Eligibility

To be considered for this role, you must be legally entitled to work in New Zealand and be available to travel within NZ, Australia and the Pacific Islands as required.