Faculty Administrator

Qjumpers; Hawke's Bay; On-site; NZD 54,000 - 62,000; Full time

Job summary

EIT in Napier – Hawke's Bay is seeking a permanent full-time Faculty Administrator based in Hawke's Bay, starting January 2027. You will provide high-quality administrative, customer service, and programme support across Faculties and Schools, ensuring smooth operations and accurate records.

You will work closely with academic staff and students, supporting programme administration, events, and reporting, with an emphasis on service excellence and compliance with records and te reo Māori

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• High accuracy and attention to detail.
• Experience managing sensitive and confidential information.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Demonstrated admin experience in a complex, customer-facing environment.
• Experience in tertiary/education administration and knowledge of student management systems advantageous.
• Appreciation of te reo Māori and tikanga Māori.

Responsibilities

• Deliver frontline customer service across reception, phone, and digital platforms.
• Provide administrative support to Faculty leaders and academic staff for programme delivery.
• Maintain accurate student records, enrolments, withdrawals, results processing, and reporting.
• Support School events, orientations, graduations, stakeholder engagement, student interviews, and placements.
• Contribute to quality assurance processes and support administration across Schools as required.

Skills

Administrative skills

Organisational skills

Communication

Interpersonal abilities

Attention to detail

Confidential information handling

MS Office (Word, Excel, PowerPoint)

Experience in customer-facing env

Education administration / student mgm

Te reo Māori / tikanga Māori awareness

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

We are seeking a permanent full-time Faculty Administrator based in Hawke's Bay, commencing employment in January 2027. This role provides high-quality administrative, customer service, and programme support across our Faculties and Schools, ensuring smooth and consistent operational delivery. Working closely with academic staff, ākonga (students), leadership teams, and service sections, the Faculty Administrator plays an important role in maintaining accurate records, supporting programme administration, and enabling excellence in service delivery.

The appointing salary for this role will be between $54,260 and $62,344, dependent on skills and experience.

The Faculty Administrator reports to the Faculty Administration Manager and will be responsible for:

• Delivering high-quality frontline customer service and responding to enquiries across reception, phone, and digital platforms.
• Providing administrative support to Faculty leaders and academic staff to enable effective programme delivery and Faculty operations.
• Maintaining accurate student records, enrolments, withdrawals, results processing, and reporting.
• Supporting School events, orientations, graduations, stakeholder engagement activities, student interviews, and student placements.
• Contributing to quality assurance processes and supporting administration functions across multiple Schools as required.

To be successful in this role you will have:

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• High accuracy and attention to detail.
• Experience managing sensitive and confidential information.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Demonstrated administrative experience in a complex, customer-facing environment.
• Experience in tertiary or education administration and knowledge of student management systems would be advantageous.
• An appreciation of te reo Māori and tikanga Māori.

EIT is a vibrant and progressive tertiary institute with campuses in Tairāwhiti (Gisborne), Hawke’s Bay, and Auckland, and learning centres throughout the region. We are committed to Te Tiriti o Waitangi and to delivering services that meet the needs of Māori learners and their whānau, as well as iwi aspirations.

Faculty Administrator Napier - Hawkes Bay