Group Services Administrator

Theuniversityofauckland; Auckland; On-site; NZD 56,000 - 71,000; Full time

Job summary

The University of Auckland is seeking a highly organised and proactive administrator to join our Academic Operations team. In this full-time 37.5 hours per week, 12-month fixed-term role, you will support teaching, course administration, postgraduate processes, and faculty activities, ensuring an exceptional experience for staff and students.

You will coordinate key administrative processes, manage competing priorities, and contribute to smooth teaching and learning across the faculty.

Qualifications

• Experience in administration/co-ordination or customer-focused roles within large organisations.
• Strong organisational skills with ability to juggle priorities and maintain accuracy.
• Excellent written and verbal communication and a collaborative approach.

Responsibilities

• Support course administration activities from setup through to assessment, feedback and final grade submissions.
• Provide guidance to academic staff on Learning Management Systems and course delivery processes.
• Coordinate examinations, assessments, grade entry, and course evaluations.

Skills

Administration experience

Organisational skills

Communication skills

Microsoft Office

Proactive mindset

Customer service

University systems experience

Tools

Learning Management Systems

Job description

Te Whiwhinga mahi | The opportunity

We are looking for a highly organised and proactive administrator to join our Academic Operations team. In this varied and rewarding role, you will provide operational and administrative support across teaching, course administration, postgraduate processes, and faculty activities, helping to ensure an exceptional experience for staff and students.

Working closely with academic and professional staff, you will coordinate key administrative processes, manage competing priorities, and contribute to the smooth delivery of teaching and learning activities across the faculty.

Please refer to the position description for more information.

This is a full-time (37.5 hours per week), 12 month fixed-term position with a salary range of $56,400-$71,000 per annum (Band D) , pro rata, depending on skills and experience.

Key responsibilities include:

• Supporting course administration activities from set-up through to assessment, student feedback, and final grade submissions.
• Providing guidance and support to academic staff on Learning Management Systems and course delivery processes.
• Coordinating examinations, assessments, grade entry processes, and course evaluations.
• Providing administrative support for meetings, workshops, seminars, and faculty events.
• Managing records, documentation, travel arrangements, purchasing processes, and general office administration.
• Delivering exceptional customer service to academic staff, students, and a wide range of stakeholders.

He kōrero mōu | About you

We're looking for someone who enjoys working in a busy environment, takes pride in delivering excellent service, and can build positive working relationships across a wide range of stakeholders. This role would suit an adaptable administrator who enjoys variety, thrives in a team environment, and is motivated by helping others succeed.

To be successful in this role, you'll bring:

• Proven experience in an administration, coordination, or customer-focused role within a large and complex organisation.
• Strong organisational skills, with the ability to juggle multiple priorities while maintaining a high level of accuracy.
• Excellent written and verbal communication skills and a collaborative, solutions-focused approach.
• Confidence using Microsoft Office and other business systems, with the ability to quickly learn new technologies.
• A proactive mindset, sound judgement, and a willingness to take ownership of tasks and processes.
• A commitment to providing exceptional support to both internal and external customers.
• Experience working with university systems, student administration processes, Learning Management Systems, or within the tertiary education sector would be highly advantageous.

Ngā āhuatanga kei a mātou | What we offer

The University of Auckland offers an excellent working environment, competitive employment benefits and a culture committed to supporting your professional growth and development.

You’ll join New Zealand's leading university and become part of a collaborative team that values innovation, service excellence, inclusion and continuous improvement.

For more information please visit Staff Benefits.

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF + , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz