Group Services Administrator

University of Auckland; Auckland; On-site; NZD 56,000 - 71,000; Full time

Job summary

The University of Auckland is seeking a highly organised administrator to join the Academic Operations team. You will provide operational and administrative support across teaching, course administration, postgraduate processes, and faculty activities, ensuring an exceptional experience for staff and students.

In this fixed-term role, you will coordinate key administrative processes, manage competing priorities, and support learning delivery while partnering with academic and professional staff

Qualifications

• Experience in administration, coordination, or customer-focused roles within a large organisation.
• Strong organisational skills with the ability to juggle multiple priorities while maintaining accuracy.
• Excellent written and verbal communication skills with a collaborative approach.
• Experience with university systems and learning management systems is advantageous.

Responsibilities

• Support course administration activities from set-up through assessment, student feedback, and final grade submissions.
• Provide guidance to academic staff on Learning Management Systems and course delivery processes.
• Coordinate examinations, assessments, grade entry processes, and course evaluations.
• Provide administrative support for meetings, workshops, seminars, and faculty events.
• Manage records, documentation, travel arrangements, purchasing processes, and general office administration.
• Deliver exceptional customer service to academic staff, students, and a wide range of stakeholders.

Skills

Administration

Coordination

Customer service

Communication

MS Office

Education

University administration experience

Tools

LMS software

Microsoft Excel

Microsoft Office

Job description

Business School & Auckland Law School | Waipapa Taumata Rau, University of Auckland

Waipapa Taumata Rau | The University of Auckland is New Zealand's leading university, ranked among the world's top universities and renowned for excellence in teaching, learning, research, and service. We are committed to creating globally transformative impacts through world-leading research, scholarship, and collaboration, inspired by our unique position in Aotearoa New Zealand and the Asia-Pacific.

The University of Auckland Business School is New Zealand's largest and highest-ranked business school, recognised internationally for excellence in teaching, research, and industry engagement. Working within a vibrant and collaborative environment, you'll play an important role in supporting the academic community and helping deliver an exceptional experience for students and staff.

Job Description

We are looking for a highly organised and proactive administrator to join our Academic Operations team. In this varied and rewarding role, you will provide operational and administrative support across teaching, course administration, postgraduate processes, and faculty activities, helping to ensure an exceptional experience for staff and students.

Working closely with academic and professional staff, you will coordinate key administrative processes, manage competing priorities, and contribute to the smooth delivery of teaching and learning activities across the faculty.

This is a full-time (37.5 hours per week), 12 month fixed-term position with a salary range of $56,400–$71,000 per annum (Band D), pro rata, depending on skills and experience.

Key responsibilities include:

• Supporting course administration activities from set-up through to assessment, student feedback, and final grade submissions.
• Providing guidance and support to academic staff on Learning Management Systems and course delivery processes.
• Coordinating examinations, assessments, grade entry processes, and course evaluations.
• Providing administrative support for meetings, workshops, seminars, and faculty events.
• Managing records, documentation, travel arrangements, purchasing processes, and general office administration.
• Delivering exceptional customer service to academic staff, students, and a wide range of stakeholders.

We're looking for someone who enjoys working in a busy environment, takes pride in delivering excellent service, and can build positive working relationships across a wide range of stakeholders. This role would suit an adaptable administrator who enjoys variety, thrives in a team environment, and is motivated by helping others succeed.

To be successful in this role, you'll bring:

• Proven experience in an administration, coordination, or customer-focused role within a large and complex organisation.
• Strong organisational skills, with the ability to juggle multiple priorities while maintaining a high level of accuracy.
• Excellent written and verbal communication skills and a collaborative, solutions-focused approach.
• Confidence using Microsoft Office and other business systems, with the ability to quickly learn new technologies.
• A proactive mindset, sound judgement, and a willingness to take ownership of tasks and processes.
• A commitment to providing exceptional support to both internal and external customers.
• Experience working with university systems, student administration processes, Learning Management Systems, or within the tertiary education sector would be highly advantageous.

The University of Auckland offers an excellent working environment, competitive employment benefits and a culture committed to supporting your professional growth and development.

You’ll join New Zealand's leading university and become part of a collaborative team that values innovation, service excellence, inclusion and continuous improvement.

Additional Information

Equity

The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe, inclusive, and equitable environment. For further information on services for Māori, Pacific, women, LGBTQIATakatāpu iMVPFAFF+ , people with disabilities, parenting support, flexible work and other personal circumstances go to www.equity.auckland.ac.nz

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