Faculty Operations Specialist

Qjumpers; Hawke's Bay; On-site; NZD 54,000 - 62,000; Full time

Job summary

EIT in Napier – Hawke's Bay is seeking a permanent full-time Faculty Administrator based in Hawke's Bay, starting January 2027. You will provide high-quality administrative, customer service, and programme support across Faculties and Schools, ensuring smooth operations and accurate records.

You will work closely with academic staff and students, supporting programme administration, events, and reporting, with an emphasis on service excellence and compliance with records and te reo Māori

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• High accuracy and attention to detail.
• Experience managing sensitive and confidential information.
• Proficiency in MS Office (Word, Excel, PowerPoint).
• Demonstrated admin experience in a complex, customer-facing environment.
• Experience in tertiary/education administration and knowledge of student management systems advantageous.
• Appreciation of te reo Māori and tikanga Māori.

Responsibilities

• Deliver frontline customer service across reception, phone, and digital platforms.
• Provide administrative support to Faculty leaders and academic staff for programme delivery.
• Maintain accurate student records, enrolments, withdrawals, results processing, and reporting.
• Support School events, orientations, graduations, stakeholder engagement, student interviews, and placements.
• Contribute to quality assurance processes and support administration across Schools as required.

Skills

Administrative skills

Organisational skills

Communication

Interpersonal abilities

Attention to detail

Confidential information handling

MS Office (Word, Excel, PowerPoint)

Experience in customer-facing env

Education administration / student mgm

Te reo Māori / tikanga Māori awareness

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

EIT in Napier – Hawke's Bay is seeking a permanent full-time Faculty Administrator based in Hawke's Bay, starting January 2027. You will provide high-quality administrative, customer service, and programme support across Faculties and Schools, ensuring smooth operations and accurate records.

You will work closely with academic staff and students, supporting programme administration, events, and reporting, with an emphasis on service excellence and compliance with records and te reo Māori