Faculty Operations & Student Services Lead

Eastern Institute of Technology; Hawke's Bay; On-site; NZD 54,000 - 62,000; Full time

Job summary

Eastern Institute of Technology (EIT) seeks a permanent full-time Faculty Administrator based in Hawke's Bay, commencing January 2027. You will provide high-quality administrative, customer service and programme support across faculties and schools, ensuring smooth operations and accurate records.

Reporting to the Faculty Administration Manager, you will engage with academic staff, ākonga (students), leadership teams, and service sections to enable excellence in service delivery.

Qualifications

• Strong administrative and organisational skills.
• Excellent communication and interpersonal abilities.
• High accuracy and attention to detail.
• Experience managing sensitive and confidential information.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint).
• Experience in tertiary or education administration is advantageous.
• Knowledge of student management systems would be beneficial.
• Appreciation of te reo Māori and tikanga Māori.

Responsibilities

• Deliver frontline customer service across reception, phone, and digital platforms.
• Provide administrative support to Faculty leaders and academic staff.
• Maintain accurate student records, enrolments, withdrawals, results processing and reporting.
• Support School events, orientations, graduations, stakeholder engagement, student interviews and placements.
• Contribute to quality assurance and cross-School administration as required.

Skills

Administrative skills

Organisational skills

Communication and interpersonal skills

Attention to detail

Handling confidential information

MS Office (Word, Excel, PowerPoint)

Customer-facing experience

Tertiary/education admin experience

Student management systems knowledge

Te reo Māori tikanga awareness

Job description

Eastern Institute of Technology (EIT) seeks a permanent full-time Faculty Administrator based in Hawke's Bay, commencing January 2027. You will provide high-quality administrative, customer service and programme support across faculties and schools, ensuring smooth operations and accurate records.

Reporting to the Faculty Administration Manager, you will engage with academic staff, ākonga (students), leadership teams, and service sections to enable excellence in service delivery.