F&B Supervisor: Lead Service & Guest Experience

Accor Apartments & Realty; Lake Tekapo; On-site; NZD 60,000 - 75,000; Full time

Job summary

Peppers Bluewater Resort Lake Tekapo is seeking a Food & Beverage Supervisor to lead a unified team and ensure flawless front-of-house operations. You will guide schedules, foster growth, and create a welcoming atmosphere that turns moments into memories.

Key focus areas include motivating staff, upholding service excellence, and expanding product knowledge to deliver outstanding guest experiences. RSA qualification and flexibility to work weekends are valued.

Qualifications

• NZ Diploma or equivalent, OR minimum 3 years’ relevant experience.
• RSA or equivalent qualification for the specific country/territory.
• Experience guiding hospitality teams and delivering guest-focused service.

Responsibilities

• Take the reins during busy service hours at the front of the house, setting the pace and leading by example.
• Collaborate with your team to spark motivation and attain exceptional results together.
• Contribute to creating schedules, nurturing team growth, and harmonising departmental efforts.
• Create a welcoming and friendly atmosphere where you will turn every moment into a memory and every experience into a story.
• When challenges arise, transform obstacles into opportunities and maintain service standards.
• Guide your team in attaining service excellence while actively seeking information to enhance product knowledge.

Skills

Team leadership

Guest experience

Schedule planning

RSA certified

People engagement

Education

NZ Diploma or equivalent

3 years’ relevant experience

Job description

Peppers Bluewater Resort Lake Tekapo is seeking a Food & Beverage Supervisor to lead a unified team and ensure flawless front-of-house operations. You will guide schedules, foster growth, and create a welcoming atmosphere that turns moments into memories.

Key focus areas include motivating staff, upholding service excellence, and expanding product knowledge to deliver outstanding guest experiences. RSA qualification and flexibility to work weekends are valued.