Experienced Office & Customer Support Administrator

JAE Auckland West & North Shore; Avondale; On-site; NZD 50,000 - 65,000; Full time

Job summary

JAE Auckland West & North Shore in Avondale, North Island, is seeking an Office Administrator / Customer Services to support technicians and manage administrative tasks across bookings, records and insurer communications.

The role blends administration, customer service and operational support in a small office environment, requiring reliability, strong MS Office skills and a proactive, customer‑focused approach.

Qualifications

• 5+ years experience in office administration and customer service.
• Experience in insurance, trades, or service-based industries is an advantage.
• Reliable and punctual in a small team.
• Advanced MS Office and tech-savvy.
• Strong verbal and written communication skills.
• Calm, empathetic and customer-focused.
• Proactive problem solver with initiative.
• Highly organised with attention to detail.

Responsibilities

• Managing inbound and outbound phone and email communications with customers and scheduling appointments.
• Managing a busy shared inbox, handling online booking requests, insurer queries, and customer updates.
• Accurately quoting and booking our services.
• Maintaining and updating job records.
• Liaising with insurance companies and customers regarding jobs.
• Processing restoration jobs - and ensuring all necessary follow-ups and documentation are handled with care and accuracy.
• Interpreting technician notes and translating them into clear, accurate insurance updates.
• Supporting the wider team to ensure deadlines and timeframes are met.

Skills

MS Office

Tech-savvy

Verbal communication

Written communication

Reliability

Organisational skills

Customer focus

Problem solving

Job description

JAE Auckland West & North Shore in Avondale, North Island, is seeking an Office Administrator / Customer Services to support technicians and manage administrative tasks across bookings, records and insurer communications.

The role blends administration, customer service and operational support in a small office environment, requiring reliability, strong MS Office skills and a proactive, customer‑focused approach.