Dynamic Office Administrator – Customer & Ops Support

Firewatch South Auckland and Counties; Auckland; On-site; NZD 48,000 - 64,000; Full time

Benefits offered by this job

Professional development opportunities

Locally owned family business

Training provided

Job summary

Firewatch South Auckland and Counties is seeking an organised, proactive Office Administrator to join our Auckland team. The role supports the Director and field team, coordinating office tasks, handling customer enquiries, scheduling jobs, and managing invoicing and accounts using Xero.

This busy, varied position offers training, a friendly team, and an opportunity to contribute to a growing locally owned business. If you take pride in accuracy and customer service, we'd love to hear from you.

Qualifications

• Experience in an office administration or administration support role.
• Strong Microsoft Office and computer skills.
• Willingness to learn and develop skills.
• A clean criminal record and ability to work in New Zealand.

Responsibilities

• Answer incoming phone calls and assist customers professionally.
• Respond promptly to customer enquiries via phone, email, and other channels.
• Create, schedule and assign jobs within job management software.
• Reconcile supplier invoices and prepare customer invoices for approval.
• Complete Xero reconciliations for accounts payable and accounts receivable.
• Provide support to the Director and team as required.

Skills

Organised

Attention to detail

Customer service

Communication

Education

Full NZ Driver Licence

Tools

Xero

Microsoft Office

Job description

Firewatch South Auckland and Counties is seeking an organised, proactive Office Administrator to join our Auckland team. The role supports the Director and field team, coordinating office tasks, handling customer enquiries, scheduling jobs, and managing invoicing and accounts using Xero.

This busy, varied position offers training, a friendly team, and an opportunity to contribute to a growing locally owned business. If you take pride in accuracy and customer service, we'd love to hear from you.