Duty Manager

Employer Sponsored Jobs; Nelson; On-site; NZD 60,000 - 80,000; Full time

Job summary

Employer Sponsored Jobs in Nelson, New Zealand, seeks a Duty Manager for a licensed waterfront restaurant and cafe. The role is permanent, with a minimum of 30 hours per week and weekends/public holidays on roster.

You will take charge of front of house on rostered shifts, lead the duty team, uphold host responsibility under the Sale and Supply of Alcohol Act 2012, coach staff through busy periods, and ensure systems and wage-cost targets are followed.

Qualifications

• Must hold a Duty Manager Certificate or be able to obtain one promptly.
• National Certificate in Food & Beverage Service (Level 3) or equivalent.
• Prior supervisory or shift-leadership experience in hospitality.
• Good working knowledge of wine, beverage and food service; able to read rosters and manage wage costs.
• Right to work in New Zealand.

Responsibilities

• Take charge of front of house on rostered shifts, setting the pace and the expected standard.
• Serve as the Duty Manager on licence, upholding host responsibility and duties under the Sale and Supply of Alcohol Act 2012.
• Run pre-shift briefing and support and coach the team on the floor.
• Make sure procedures, checklists and venue systems are followed by every staff member.
• Handle cash-up, opening, closing and handovers with accuracy.
• Deal with guest comments calmly, referring significant matters to the Restaurant Manager.
• Keep service consistent from shift to shift.

Skills

Front of house leadership

Staff coaching

Cash handling

Shift management

Wine & beverage knowledge

Education

NZ Duty Manager Certificate or ability to obtain

Level 3 NZ Certificate in Food & Beverage Service

Tools

IdealPOS

NowBookIt

Operandio

Slack

Loaded

Job description

An accredited employer running a licensed restaurant and café on the waterfront near Nelson needs a Duty Manager who can take charge of the floor and the licence on every shift they work. Trade runs seven days a week, the dining room holds up to 200, and summer brings the heaviest service.

The business wants someone who makes good systems stick, so service stays consistent whoever is rostered on. You will set the tone for the duty team, coach them through busy periods and keep the venue lawful as the Duty Manager on licence. The position is permanent at a minimum of 30 hours a week, weekends and public holidays included.

This employer may be able to sponsor a work visa for the right person; the role itself is open only to candidates with New Zealand work rights.

Employers here will scan your CV for the certificate first, so show it clearly next to your supervisory roles.

• Take charge of front of house on rostered shifts, setting the pace and the expected standard
• Serve as the Duty Manager on licence, upholding host responsibility and the duties set by the Sale and Supply of Alcohol Act 2012
• Run the pre-shift briefing and support and coach the team on the floor
• Make sure procedures, checklists and venue systems are followed by every staff member
• Handle cash-up, opening, closing and handovers with accuracy
• Deal with guest comments calmly, referring significant matters to the Restaurant Manager
• Keep service consistent from shift to shift

• Duty Manager Certificate (Sale and Supply of Alcohol Act 2012) held, or the ability to obtain one promptly
• National Certificate in Food & Beverage Service (Level 3) or equivalent, or study towards it under way
• Prior supervisory or shift-leadership experience in hospitality
• Good working knowledge of wine, beverage and food service, plus confidence reading rosters and meeting a shift's wage cost expectations
• Proficiency with venue systems such as IdealPOS, NowBookIt, Operandio, Slack and Loaded
• The right to work in New Zealand