Estimator & Sales Operations Lead

Wellington Glass and Mirror Ltd; Upper Hutt; On-site; NZD 65,000 - 90,000; Full time

Job summary

Wellington Glass and Mirror Ltd in Alicetown, North Island, seeks a Sales Operations & Estimating Coordinator to drive efficiency in the sales process. You will handle estimating, deposit administration, invoicing, and cross-divisional support for Glazing and Retrofit divisions while leading a small virtual team.

Applicants should have experience in sales operations or commercial administration, strong CRM skills, and a focus on accuracy in pricing and data entry.

Qualifications

• Demonstrated experience in sales operations, sales coordination, or commercial administration.
• Proven ability to lead and coordinate a small team, including remote/virtual members.
• Strong CRM system skills and experience.
• High level of accuracy and attention to pricing, invoicing, and data entry.
• Excellent organisational skills managing multiple priorities and deadlines.
• Professional written and verbal communication.
• Familiarity with deposits, escrow, and invoicing processes.
• Knowledge of glass/glazing or window industry is advantageous.
• Experience in estimating/quoting in construction or trades is advantageous.

Responsibilities

• Screen and qualify incoming enquiries against lead criteria.
• Lead virtual assistants managing enquiries and follow-ups.
• Optimise appointment schedules and progression of qualified leads.
• Support proposal and quote follow-up to avoid lost opportunities.
• Maintain up-to-date records of proposals, quotes and estimates in CRM.
• Interpret and document job specifications from site assessments and suppliers.
• Enter job data into pricing software and price to margins and revenue targets.
• Prepare clear proposal and quotation documents for customers.
• Record all customer interactions and progress in the CRM system.
• Manage end-to-end deposit process for Retrofit quotes using DG Assure.

Skills

CRM proficiency

Pricing & invoicing

Team leadership

Data accuracy

Communication

Estimating software

Tools

Zoho CRM

RG6

V6

Smart Glazier estimating software

Job description

Wellington Glass and Mirror Ltd in Alicetown, North Island, seeks a Sales Operations & Estimating Coordinator to drive efficiency in the sales process. You will handle estimating, deposit administration, invoicing, and cross-divisional support for Glazing and Retrofit divisions while leading a small virtual team.

Applicants should have experience in sales operations or commercial administration, strong CRM skills, and a focus on accuracy in pricing and data entry.