Service Advisor

CablePrice NZ Ltd.; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

Competitive remuneration

Company health insurance

Discount fuel card

Training & career development

Uniform & PPE gear

Job summary

CablePrice NZ Ltd is seeking an Equipment Service Advisor at our Hamilton branch to deliver maintenance service work and maximise value for customers. You will be the primary contact throughout the service process, providing timely information and ensuring an outstanding customer experience.

Join a team that values training and internal promotion, with a strong health and safety focus, a supportive culture, and opportunities to develop technical and customer service skills while working in a

Qualifications

• Excellent customer service skills.
• Proven organisational and planning skills.
• Excellent interpersonal skills, verbal & written.
• Ability to engage with and influence all parts of the business.
• High level of computer literacy.
• Ability to prioritise and multitask in a time-driven environment.
• Demonstrated problem solving, logistics and/or service experience.
• Positive, can-do attitude in challenging situations.

Responsibilities

• Provide complete service solutions for maintenance work on equipment customers.
• Be the main point of contact for customers throughout the service process.
• Deliver accurate, timely information to customers at each stage of service.
• Collaborate with the workshop to maximise resource utilisation and WIP management.
• Liaise professionally with customers by phone and in person, reporting progress.

Skills

Excellent customer service

Organisational skills

Interpersonal skills (verbal & written

Business engagement

Computer literacy

Prioritising multitasking

Problem solving / logistics

Can-do attitude

Job description

Ready for your next career move?

Thanks to an internal promotion, an exciting opportunity has become available for an enthusiastic Equipment Service Advisor to join our Hamilton branch. This role is integral to the success of CablePrice and we are looking for someone with a positive attitude, a passion for customer service, and a genuine desire to learn and grow. In return, we'll provide ongoing support, development opportunities, and the chance to be part of a company that values its people and promotes from within.

In this role, your focus will be to provide a complete solution for the delivery of maintenance of service work to equipment customers, ensuring the customer experience is positive and value is maximised. You will become the point of contact for our customers, providing relevant, accurate, and timely information through each stage of the service process,ensuring customer expectations are exceeded.

Responsibilities include:

• Health and Safety Commitment, it is our number one priority here at CablePrice. We look after ourselves and look after each other
• Working on after sales profitability using professional sales techniques
• Working closely with the workshop to maximise utilisation of resources
• Managing the work in progress (WIP) in partnership with the workshop
• Liaising with customers professionally both in person and by phone and keeping them informed of progress with any jobs
• Proactive service scheduling

You will have:

• Excellent customer service skills
• Ability to work with a driven and passionate team
• Proven organisational and planning skills
• Excellent interpersonal skills both verbal & written
• The ability to positively engage with and influence all parts of the business
• High level of computer literacy
• Perform under pressure and to prioritise and multitask in a time-driven environment
• Demonstrated problem solving, logistics and/or service experience
• A ‘can do’ attitude that keeps you going when the going gets tough – are you like our machines - tough, reliable, productive?

Knowledge of the heavy equipment industry would be desirable and will prove beneficial.

Why join us at CablePrice

• Competitive Remuneration packagedependent on skills and experience.
• Company Health Insurance: Southern Cross's 'Wellbeing One' plan to all staff as well as discounted premiums for your immediate family
• Discount Fuel card
• Training & Career Development Opportunities:We have a commitment to our employees to help them develop with ongoing coaching, training, and professional development
• Uniform & PPE Gear:Customer-facing employees and technicians are supplied with uniforms and PPE gear
• Boost Employee Benefits Program:Boost connects our employees with amazing discounts and offers from over 50 of New Zealand's favourite brands and stores
• Stability:Work for a well-established, reputable company in a permanent full time position (40 hour week) with long term job security
• Company Culture:Supportive management who value your input in finding new and improved ways to achieve success
• Refer a Friend Bonus:Employees can earn up to $2000 with a successful referral
• Employee Assistance Programme (EAP):Enables employees to access services to address personal and professional challenges, enhancing their wellbeing, and promoting happiness and productivity in the workplace

About us

CablePrice (NZ) Ltd is a subsidiary of Hitachi Construction Machinery Co. Ltd with a nationwide sales, parts and service network. CablePrice is New Zealand's exclusive authorised dealer for Hitachi Construction Machinery, Tigercat Forestry Equipment, Bell Equipment, HSC Cranes, Montabert and Isuzu Industrial Engines. We are also authorised sales, parts and service dealer for Isuzu Trucks in Wellington.

As part of our recruitment process, successful candidates may be required to undergo background checks, including (but not limited to) criminal history record checks and employment medical assessments.

If you want to work with the best, are passionate about excellent customer service and want a successful future with CablePrice then this is the perfect role for you.