Entertainment & Media Coordinator

JB Hi-Fi; Hamilton; On-site; NZD 70,000 - 90,000; Full time

Benefits offered by this job

12 weeks paid parental leave

Hybrid working for eligible roles

Staff discounts across JB Hi-Fi Group

Employee Assistance Program (EAP)

Job summary

JB Hi-Fi Hamilton is seeking a dedicated Store Manager to lead the Media & Entertainment section and support the Store Management team in delivering store-wide objectives. You will drive sales, uphold pricing integrity, and coach the team to deliver exceptional customer experiences both in-store and online.

The role requires strong retail operations experience, team leadership, and a proactive approach to compliance and safety, with a focus on delivering financial performance and customer value.

Qualifications

• At least two years retail operations experience
• Demonstrated experience overseeing / coordinating the activities of team

Responsibilities

• Achieve sales and profitability targets for your store
• Ensure all Media & Entertainment department activities meet compliance and legislative standards, with an emphasis on Safety, including in-store process and incident reporting
• Work collaboratively as part of a team to deliver a positive experience for both instore and online customers
• Maintain a high standard of pricing integrity across the Media & Entertainment department
• Cross train, develop and support sales team members on all aspects of Media & Entertainment department products and services
• Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the CGA or other legislation
• Contribute to financial performance through inventory management, loss prevention and management of controllable expenses
• Assist the Store Management team, where required, in all daily operational aspects of the store
• Continuously improve skills and product knowledge through available online platforms and participation in other development opportunities
• Keep informed of industry trends and market developments
• Build and maintain effective working relationships with relevant internal and external stakeholdersIdentify opportunities to further develop this role and present recommendations to Management accordingly

Skills

Retail operations

Team leadership

Job description

Company Description

At JB Hi-Fi, we’re more than just one of New Zealand’s most trusted retailers – our team is passionate, knowledgeable, and down-to-earth; we work hard and love what we do. We help people with better ways to live, learn, work, and play, offering the latest in technology, consumer electronics, home entertainment, and appliances at great prices.

We offer unbeatable value, world-class brands and exceptional customer service across our growing store network, online, and in our commercial division, JB Hi-Fi Business.

JB Hi-Fi is the perfect place to power your career, and we’re excited to hear from you.

Why join JB Hi-Fi?

• Fast paced and exciting environment where diversity is celebrated, and creativity and ideas are valued.
• Competitive remuneration to recognise our team for their effort, which depending on the role, may include generous sales commission and other fantastic incentives to celebrate success.
• Access to exciting career opportunities and comprehensive training and development programs as part of the broader JB Hi-Fi Group (which includes JB Hi-Fi, The Good Guys and E&S Trading in Australia).
• Fantastic discounts across the JB Hi-Fi Group.
• We offer 12 weeks paid parental leave for eligible primary carers (and a gift for new parents) and we embrace flexibility and offer hybrid working models for eligible roles.
• Our Employee Assistance Program (EAP) provides counselling and a wide array of other wellbeing resources for our team members and their families.
• Our Helping Hands workplace giving program has raised millions for our charity partners to support positive impact in the community.
• Demonstrating our commitment to sustainability, we are on track to reach our goal of net zero carbon emissions by 2030 and continue to improve the way we reduce, reuse, and recycle.

Job Description

Create, support and uphold a culture of collective high performance and great customer experiences across the store, with a specific focus on the entertainment and media categories. As a key management support role, assist the Store Management team with storewide objectives.

• Achieve sales and profitability targets for your store
• Ensure all Media & Entertainment department activities meet compliance and legislative standards, with an emphasis on Safety, including in-store process and incident reporting
• Work collaboratively as part of a team to deliver a positive experience for both instore and online customers
• Maintain a high standard of pricing integrity across the Media & Entertainment department
• Cross train, develop and support sales team members on all aspects of Media & Entertainment department products and services
• Ensure all sales activities meet compliance and legislative standards, including meeting responsibilities outlined in the CGA or other legislation
• Contribute to financial performance through inventory management, loss prevention and management of controllable expenses
• Assist the Store Management team, where required, in all daily operational aspects of the store
• Continuously improve skills and product knowledge through available online platforms and participation in other development opportunities
• Keep informed of industry trends and market developments
• Build and maintain effective working relationships with relevant internal and external stakeholdersIdentify opportunities to further develop this role and present recommendations to Management accordingly

Qualifications

• At least two years retail operations experience
• Demonstrated experience overseeing / coordinating the activities of team

Additional Information

JB Hi-Fi Limited is an equal opportunity employer committed to providing a work environment that promotes diversity and inclusion. If this opportunity excites you (even if you feel that you don’t meet 100% of the criteria) – please don’t hesitate to apply!