Empathetic Inbound CSR — Social Services Support (Dunedin)

Ministry of Social Development; Dunedin; On-site; NZD 57,000 - 69,000; Full time

Benefits offered by this job

Vision care subsidy

Accident insurance

Career development framework

Staff health insurance discount

Employee Assistance Programme

Job summary

Ministry of Social Development in Dunedin is seeking a customer service professional to be the first point of contact for clients, providing inbound phone support and guiding them through available services.

You will handle diverse situations with empathy, use our systems while speaking with callers, and help navigate complex needs. Training will build product knowledge and confidence, with 37.55 hours per week.

Qualifications

• Inbound phone support for clients from diverse backgrounds.
• Provide clear and accurate information about available support.
• Lead conversations with patience and empathy, ensuring callers feel heard.

Responsibilities

• Take inbound calls and guide clients through our services.
• Offer tools and support to help clients access services.
• Listen with empathy and resolve challenges during calls.
• Make decisions using tools to provide the right support.

Job description

Ministry of Social Development in Dunedin is seeking a customer service professional to be the first point of contact for clients, providing inbound phone support and guiding them through available services.

You will handle diverse situations with empathy, use our systems while speaking with callers, and help navigate complex needs. Training will build product knowledge and confidence, with 37.55 hours per week.