Impactful Inbound CSR for Community Services

Ministry of Social Development; Auckland; On-site; NZD 63,000 - 74,000; Full time

Benefits offered by this job

Annual pay progression

Vision care subsidy

Accident insurance

Wellbeing support

Employee Assistance Programme

Staff health discount

Job summary

Ministry of Social Development is seeking a Customer Service Representative to be the first point of contact for clients, providing inbound phone support and guiding them to the services they need. You will be trained and supported to develop MSD product knowledge and perform the role independently, with a real impact on communities.

Your roster includes 37 hours 55 minutes per week across five days, with shifts across early mornings and late evenings in a no-surprises system.

Qualifications

• Inbound phone support for diverse clients.
• Provide clear and accurate information about available services.
• Listen with empathy and resolve challenges during calls.
• Navigate systems while talking to clients.

Responsibilities

• Guide clients through MSD services with clear information.
• Offer tools and support to access services.
• Record and resolve challenging calls with empathy.
• Make decisions using tools to provide the right support.

Job description

Ministry of Social Development is seeking a Customer Service Representative to be the first point of contact for clients, providing inbound phone support and guiding them to the services they need. You will be trained and supported to develop MSD product knowledge and perform the role independently, with a real impact on communities.

Your roster includes 37 hours 55 minutes per week across five days, with shifts across early mornings and late evenings in a no-surprises system.