Empathy-Driven Inbound Support Specialist

New Zealand Government Joba; Dunedin; On-site; NZD 63,000 - 74,000; Full time

Benefits offered by this job

Vision care subsidy

Accident insurance

Career development framework

Health insurance discount

Job summary

Ministry of Social Development in Dunedin is seeking a Customer Service Representative to be the first point of contact for clients, handling inbound calls with empathy and providing accurate information about available services. You will support clients with navigating MSD options and access to essential services, with structured training to build product knowledge.

The role requires reliability for rostered shifts, 37.55 hours per week, and a start date of 23 November 2026.

Qualifications

• Take inbound phone calls from clients in diverse situations.
• Provide clear and accurate information about available services.
• Lead conversations with patience and empathy to ensure callers feel heard and supported.
• Be comfortable using systems while talking to clients.

Responsibilities

• Handle inbound calls to assist clients in accessing services.
• Provide information and guidance on MSD support options.
• Navigate calls with empathy, aiming to resolve issues during the conversation.
• Maintain professionalism when callers face challenging situations.

Skills

Inbound calls

Empathy

Clear information

Tech literacy

Tools

Phone systems

CRM basics

Job description

Ministry of Social Development in Dunedin is seeking a Customer Service Representative to be the first point of contact for clients, handling inbound calls with empathy and providing accurate information about available services. You will support clients with navigating MSD options and access to essential services, with structured training to build product knowledge.

The role requires reliability for rostered shifts, 37.55 hours per week, and a start date of 23 November 2026.