Education Coordinator

Aotearoa New Zealand Association of Social Workers; Ōtara-Papatoetoe; On-site; NZD 40,000 - 46,000; Part time

Job summary

Waka Pacific Trust is seeking an Education Coordinator to support the delivery of our schools and community programmes across three facilities: Wero Whitewater Park, Wero Climb and Due Drop Events Centre.

The role involves hands-on administration, coordinating programme details, maintaining records, and ensuring smooth behind-the-scenes operations. It is 32 hours per week with an hourly rate of NZD 29.00–33.50, based on skills and experience.

Qualifications

• Strong administration and coordination experience.
• Experience using a booking system or similar software is an advantage.

Responsibilities

• Manage school bookings from enquiry to confirmation and scheduling.
• Act as main point of contact for schools via phone and email.

Skills

Administration

Coordination

Customer service

Communication

Job description

Are you highly organised, great with people, and passionate about creating opportunities for young people?

Waka Pacific Trust is looking for an Education Coordinator to support the delivery of our growing schools and community programmes across our three unique facilities; Wero Whitewater Park, Wero Climb and Due Drop Events Centre.

This is a hands-on administration and coordination role. You’ll be the key point of contact for schools, managing bookings, responding to enquiries, coordinating programme details, producing reports, maintaining accurate records and making sure everything behind the scenes runs smoothly.

If you enjoy being organised, communicating with people and being part of a supportive and collaborative environment, this could be a great fit.

About Us

Waka Pacific Trust is a charitable organisation, dedicated to creating meaningful opportunities for young people and the wider community through education, events, and adventure experiences. The Trust owns and operates Due Drop Events Centre, Trillian Wero Whitewater Park and Wero Climb, delivering programmes & events that inspire participation, build confidence, and foster community connection. https://www.wakapacific.org.nz/

About the role

Our schools programme connects thousands of young people with experiences across our three unique facilities. As Education Coordinator, you’ll manage all of the administration that makes these programmes possible.

Key responsibilities

Manage school bookings from initial enquiry through to confirmation, including creating schedules, processing bookings, providing relevant information and managing any changes or rescheduling.

Act as the main point of contact for schools across all venues, providing professional and timely communication via phone and email.

Foster existing relationships with schools while proactively identifying opportunities to engage and build relationships with new schools.

Maintain accurate booking systems, school databases, programme records and calendars.

Liaise closely with Operations Managers to ensure all programme requirements are communicated accurately, and operational needs are in place.

Collect programme feedback, maintain participation data and produce accurate reports to support programme evaluation and ongoing improvement.

The role is 32 hours per week, working from Monday to Friday. The hourly rate will range from $29.00 - $33.50 per hour, depending on the successful candidates skills and experience.

About you

We’re looking for someone who genuinely enjoys administration and takes pride in being organised, responsive and accurate.

You’ll be comfortable spending a large part of your day working through emails, managing bookings, updating information, speaking with schools and following up the details needed to keep programmes moving.

Ideally, you will have:

A genuine interest in education, youth development and creating opportunities for young people.

Strong administration and coordination experience

Confident and professional phone and email communication skills

The ability to manage a busy inbox and multiple bookings at different stages

Experience using a booking system or similar software is an advantage

Confidence learning new systems and processes

Strong relationship-building and customer service skills

Experience working within the education, youth or recreation sector, particularly in programme coordination, would be a strong advantage. We’re looking for someone with a positive and collaborative attitude; someone who will fit naturally into our fun, supportive team culture and is keen to learn, develop their skills and grow with the organisation.