Dynamics 365 CE & Power Platform Support Specialist

Fusion5; Christchurch; Hybrid; NZD 80,000 - 110,000; Full time

Benefits offered by this job

Flexible work arrangements

Learning & development opportunities

Supportive culture with emphasis on客户与

Job summary

Fusion5 is seeking a Technical Support Consultant to join the Dynamics 365 CE & Power Platform team within the Managed Services practice in New Zealand. You will own end-to-end customer issues, diagnose complex problems, and contribute to continuous service improvements while delivering high-quality, customer-focused support.

The role emphasizes hands-on problem solving, strong communication with technical and non-technical stakeholders, and the ability to work across multiple customer

Qualifications

• Experience with Dynamics 365 CE and Dataverse in complex customer environments.
• Strong troubleshooting, debugging and root cause analysis skills.
• Experience with Power Platform components (Power Apps, Canvas Apps, Power Pages, Power Automate).
• Microsoft certifications (Dynamics 365 / Power Platform) are preferred.
• Experience in managed services or application support environments.

Responsibilities

• Take end-to-end ownership of customer issues across Dynamics 365 CE and Power Platform, from triage to resolution and closure.
• Diagnose and resolve technical issues across Dynamics 365 CE, Dataverse and the broader Power Platform.
• Support application upgrades, releases, and ongoing platform maintenance.
• Operate independently to resolve issues with minimal supervision.
• Communicate clearly with customers, translating technical detail into practical outcomes.
• Identify recurring issues and opportunities for improvement, and take proactive preventive actions.
• Maintain thorough case documentation including root cause analysis and resolution details.
• Contribute to continuous improvement across support processes and knowledge sharing.

Skills

Dynamics 365 CE

Dataverse

Power Platform

Troubleshooting

Communication

Proactive ownership

Tools

Power Apps

Canvas Apps

Power Pages

Power Automate

HTML

CSS

TS/JS

Job description

Fusion5 is seeking a Technical Support Consultant to join the Dynamics 365 CE & Power Platform team within the Managed Services practice in New Zealand. You will own end-to-end customer issues, diagnose complex problems, and contribute to continuous service improvements while delivering high-quality, customer-focused support.

The role emphasizes hands-on problem solving, strong communication with technical and non-technical stakeholders, and the ability to work across multiple customer