5-Star F&B Attendant - Guest Experience Champion

SO/ Auckland; Auckland; On-site; NZD 42,000 - 54,000; Full time

Benefits offered by this job

Staff meal on shift

Uniform provided

Accommodation discounts across Ennismò

Family & Friends hotel discounts

Career progression opportunities

Annual complimentary night

Job summary

SO/ Auckland is seeking a Full-Time Food & Beverage Attendant to deliver exceptional 5-star service in a luxury, design-forward setting located in Auckland CBD. You will work hands-on as part of a team, manage guest interactions, and uphold standards across bar and dining areas.

Bring customer-service focus, experience in high-paced environments, and a flexible roster. Training and progression with Ennismore/Accor await the right candidate.

Qualifications

• High level of customer service to external and internal customers
• Some knowledge of H&S guidelines helpful
• Ability to work independently with trust from management
• Previous experience in Food & Beverage
• Exceptional grooming and communication, willingness to provide best service
• Experience in high-paced/luxury environments is advantageous but not required
• Able to work on rotating rosters including weekends and public holidays

Responsibilities

• Be accountable on a shift basis for the outlet operations with hands-on leadership
• Perform basic day-to-day F&B service
• Prepare bar areas and manage stock levels, advise on replacements
• Open and close the F&B outlet
• Ensure the club lounge is clean and presentable to the highest standard
• Take orders, suggestive selling, and ensure accuracy for the kitchen and cashier
• Use the POS system correctly and adhere to hygiene and safety regulations
• Deliver orders promptly from kitchen and bar to guests
• Monitor quality of food and beverage service
• Provide the highest standard of guest service
• Keep tables and service areas clean
• Manage your designated section and stations
• Maintain clean side stations and knowledge of beverages offered
• Maintain hygienic service techniques

Skills

Customer service

H&S knowledge

Independent

F&B experience

Grooming & communication

Luxury environment experience

Flexible roster

Job description

SO/ Auckland is seeking a Full-Time Food & Beverage Attendant to deliver exceptional 5-star service in a luxury, design-forward setting located in Auckland CBD. You will work hands-on as part of a team, manage guest interactions, and uphold standards across bar and dining areas.

Bring customer-service focus, experience in high-paced environments, and a flexible roster. Training and progression with Ennismore/Accor await the right candidate.